PSS (Product Support Solutions), a highly specialized systems integrator and IVR solutions expert, has joined the EchoPlace Partner Network.
EchoPlace helps enterprise clients to optimize their customer service through innovation from partners connected to the open Echopass cloud platform.
The company collaborates with its partners to create solutions that have the ability to improve the customer experience of end users when they interact with cloud-based contact center agents.
“Echopass and PSS are a great fit together. PSS’ experience in designing exceptional customer experiences for the contact center can set the stage for a successful interaction and a happy customer,” said Scott Mosher, executive vice president of PSS. “PSS and Echopass both understand the importance of delivering all the individualized components of a contact center solution in order to drive enhanced customer engagements and greater customer loyalty.”
Commenting on PSS, EchoPlace says the company has a unique ability to provide solution design expertise for advanced platforms and applications.
Because this capability is consistent with the aim of the EchoPlace Partner Network and EchoPlace Program, PSS can easily address the integration requirements of large enterprises.
PSS can also deal with the complex hybrid infrastructure architecture associated with the large enterprise organizations.
“The proper design of a seamless customer experience is a key part of the requirements for complex enterprise environments, and serving the needs of a demanding customer base,” said Echopass senior vice president of Product and Strategy, David Tso. “This enables Echopass clients with even greater choice in designing their service delivery to position themselves with competitive differentiation.”
Echopass is a Software-as-a-Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. The company was in the news earlier this month for announcing new corporate development executive.