Assurant Solutions, a specialty risk management company, announced that it has been honored in the seventh annual Stevie Awards for Sales & Customer Service.
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
The Stevie Awards for Sales & Customer Service is recognized as the world's premier business awards for sales, contact center and customer service professionals.
Officials with Assurant Solutions said that the company’s senior operations manager Elizabeth Conner won a silver medal in the “Contact Center Manager of the Year” category for leading a smooth operational transition, while improving key metrics including Net Promoter Scores.
Conner oversees more than 100 staff who handle more than 600,000 calls each year along with Web chats and e-mails for the company's Extended Protection Solutions business.
“We’re just so proud of Liz and her team for ensuring that our clients and their customers receive world-class customer service,” said Jeff Unterreiner, senior vice president of the Assurant Solutions extended protection solutions business, in a statement.
“Her leadership coupled with innovative, consumer-focused programs ensures that we deliver on our promise of providing responsive customer care. We’re thankful she leads a team committed to enhancing the customer experience,” said Unterreiner.
Company officials pointed out that Assurant Solutions received two finalist nominations this year: a gold for the Mobile Services division’s “Mobile Triage” technical support solution, and a silver for Conner.
Earlier in February, Assurant Solutions, a global specialty insurance company specializing in mobile device protection, announced the results of its latest consumer survey on mobile trends that shows strong connection between consumer willingness to upgrade to more feature-rich mobile options and the offer of device protection.