Philippine-based inbound call center provider, Magellan Solutions Outsourcing, has announced its plans to extend its spaces to attract more international businesses that consider the Philippines the right location for their front- and back-office operations.
Magellan works as an inbound call center and delivers the same range of contact center solutions generally provided by its larger counterparts. The company offers a 24/7 technical support call center, order taking call center services, a reservations and bookings center, telephone answering services, lead generation, technical recruitment, message transcription, inbound surveys, telemarketing and applied engineering.
Chua said the company works as a consultant for companies to help them improve their business process and streamline their operations.
Fred Chua, chief executive officer at Magellan Solutions Outsourcing Inc., said the prevailing economic and political uncertainties happening in countries around the world, and the rise of global emerging nations are causing companies to re-assess their location strategy.
Chua said that “Social and political dynamics, infrastructure capabilities, people culture, per capita income and the ease of doing business now play a big role in their overall corporate decision to outsource offshore.”
The company is now preparing its entire contact center facilities, targeting more businesses that look for offshore help desk support, order taking, answering services, telemarketing, and other outsourcing activities.
“They are definitely working together to develop the country’s telecom, transportation and utilities industries to accommodate a potentially bigger expansion. The National Government, for one, has seen the Offshoring and Outsourcing (O&O) industry as a major driver in economic growth. This makes supporting several initiatives in all verticals very essential,” Chua said.
Voice-enabled call center support, he said, is only the tip of the iceberg, and the country has not extensively promoted itself for non-voice activities. This is where the Philippines has ample room to grow and to host interested businesses.
As one of the Philippines' fastest growing call centers, Magellan Solutions claims that it is committed to delivering high-quality offshore outbound and inbound call center services to small and medium-sized businesses globally.