In order to provide Web-based intelligent virtual assistants, in a wide number of languages and across many channels, Nuance Communications has implemented enhancements in its Nina customer service app that make customer service interaction more easier, productive and enjoyable.
First introduced in August 2012, Nina Web is the new face of customer service online, combining speech-based virtual assistant capabilities with natural, intelligent virtual agent conversations. It has been developed on Nuance's unparalleled technology and provides a compelling, multichannel, automated customer service experience for the consumer and the enterprise.
Nina supports 13 text-input languages. Nuance offers a pre-made persona for the Web, which can be customized for specific branding strategies. It has the ability to recognize and speak in 38 languages.
Nina offers the same intelligent, natural interactions across a variety of customer self-service applications, including text messaging, voice, mobile apps and the Web. It enables enterprise users to leverage the full power of intelligent systems to deliver customer self-service solutions that are easy to use, accurate and effective.
Robert Weideman, executive vice president and general manager of the Nuance Enterprise Division, said in a statement, "Through our innovations in language, understanding and expression, Nuance is unique in our ability to securely deliver intelligent virtual assistants, in a wide number of languages, recognizing speech and text, across many channels. Add to this our 800-strong global services organization, and this truly is a game-changer for enterprise brands around the world."
Neff Hudson, assistant vice president for emerging channels at USAA said, “We have built our legacy of service by ensuring that our members get the right answer with minimal effort and with ease. We were early adopters of Nina in our mobile app, and we are pleased to see that Nuance is extending that same compelling customer experience to the Web.”
The Nina Virtual Assistant Platform is available now directly from Nuance in a wide range of languages.