Aspect Software, a provider of customer contact and enterprise workforce optimization, has unveiled that its Applications Foundation platform has been selected by Experian, a global information services company. With the solution, Experian plans to provide its agents with an adaptable, single access interface for critical and actionable data.
With Aspect’s Applications Foundation platform, the companies can create a tailored, differentiated approach to their customer engagement challenges. They can adapt and create innovative business processes that optimize resource productivity and effectiveness. Moreover, the solution allows them to develop customized applications utilizing packaged functional components, and reduce the complexity of customer contact infrastructure and data.
"Experian works with large amounts of customer and client information every day so making the information easily accessible and actionable is essential for our agents to assist consumers," says Lee Lundy, senior vice president of Consumer and Client Services, Experian, in a statement. "The interactive application has empowered our agents by giving them greater visibility to individual metrics, intraday task change and schedule management.""Organizations like Experian understand that in order to deliver exceptional customer and client experiences, they need to have all contact center functions and team members tightly integrated with the data and information that fuel excellent customer experience," says Chris Koziol, president and general manager, Aspect. "Experian's application, based on our interactive tiles technology, enables a 'bring your own experience' empowerment to agents and supervisors, or any knowledge worker, which can show a clear, positive impact on productivity and bottom-line results."
In other news, Ordina N.V., a provider of consulting, ICT, and application outsourcing services, recently signed a cooperation agreement with Aspect Software, Inc, a supplier of software for multi-channel contact centers and workforce optimization, to implement and integrate Aspect software with Lync Server at contact centers. This integration will enable contact centers to cooperate via integrated communications platforms such as Lync.
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