Contact Center Solutions Featured Article

FreeCRM.Com Selected by Panama's Office of Social for Managing Call Center Services

September 10, 2012

In an effort to give its citizens instant access to useful information, the state of Panama has implemented SaaS CRM solution from The product is expected to automate call center operations and streamline governmental services in the country’s Office of Social Services, La Caja de Seguro Social. is known all over the world for its CRM solution, which provides a simple, powerful, and cost effective means of collaboration among employees. This cloud based solution is used by over 250,000 customers in over 200 countries. Quick results and no long-term contracts have made it one of the most popular CRM solutions in the world.

In a press release, claimed that its CRM solution provides powerful contact center features that are typically found in much more expensive CRM products from SAP, Oracle, and More and more governments use it in many areas, providing citizens with powerful contact center features that are typically found in much more expensive CRM products from SAP, Oracle, and

As an example, SAP has recently announced a product with a 12-week deployment window, whereas can be deployed in minutes to hours. Governments, like everyone else including small and large organizations, need simplicity and value, and is the leader in both categories.

The implementation of’s solution is expected to enhance the efficiency of the call center operations for the country's Social Services department. As a result, the country's 3.5 million citizens get a high degree of customer service and gain instant access to several Social Services department information.

The department has to interact with the people on a regular basis. The implementation of the new CRM solution makes it easier for the government to handle phone calls from 3.5 million citizens. Its powerful management features also makes easier for the government to communicate with the public through e-mail and other channels.

Moreover, FreeCRM fulfills the Panama government’s need for advanced software that is easy to deploy and use. According to its maker, can be deployed in minutes to hours.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Brooke Neuman