Aspect Software, a provider of customer contact, enterprise workforce optimization and Microsoft platform solutions, has introduced Aspect Workforce Mobile, a customizable mobile application for supervisors and managers of next-generation customer contact centers.
Officials with Aspect Software said that this customizable application, which is targeted for the increasingly mobile workforce, is compatible with Apple (iOS), Android or Windows devices and provides immediate access to both Aspect Unified IP and Aspect Workforce Management systems.
Company officials said that by unfettering supervisors from their desktops, the application allows access to critical information and real-time notifications and is able to securely process updates directly to the system from the mobile device, decreasing internal costs and administrative overhead while increasing management’s productivity.
According to company officials, real-time updates to Aspect Workforce Management produce the most accurate intraday schedules possible for greater agent productivity and operational efficiency.
This new mobile Workforce Management application is one of the first developed using Aspect’s recently announced development framework, Aspect Applications Foundation, which brings together the company’s multichannel interaction management and workforce optimization solutions with Microsoft technologies such as SharePoint, Lync and Dynamics CRM.
“This multi-platform mobile application is just one example of a series of innovative solutions Aspect is introducing, and it represents the kind of customer collaboration driving our ability to deliver high-value solutions,” said David Herzog, vice president professional services, Aspect, in a statement.
Herzog said that the Aspect Workforce Mobile application, through the new Aspect Applications Foundation, draws on true next generation technologies to help Aspect deliver a rich user experience across multiple smartphone platforms powered by Aspect's transformative underlying workforce management capabilities.
Back in June, Aspect had announced that the company has launched the Aspect Premier Support for Microsoft Lync program to provide Microsoft certified support for Microsoft Lync customers.
The program offers voice support for Lync customers similar to other PBX customer offerings, as well as provides assistance with third party technologies associated with Lync like Microsoft Exchange, Microsoft Active Directory, carrier support, telephony and Lync-related network equipment.
To find out more about Aspect, visit the company at ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO is the world’s premier IP communications event. Kelly Burke will be a keynote speaker at the event. For more information on ITEXPO West 2012 click here.