Novo Technologies, a supplier of call recording, quality and coaching tools for the call center and customer relation management markets, announced today that its flagship product NovoLog6 is compliant with key collaboration solutions from Avaya software.
Any company that creates telecommunications solutions either in software or hardware must develop compliance with the large systems providers like Avaya, ShoreTel and Cisco. This is a huge step for Novo, and will open up a major segment of the market that was inaccessible to it before NovoLog6 became compliant with Avaya.
Louis Tummel, president of Novo Technologies, said, "We are proud that the NovoLog6 suite has been compliance-tested by Avaya. NovoLog6 is a powerful solution for customers looking to increase their contact center service and quality in an Avaya environment. Avaya customers will now benefit from a proven solution used by our customers worldwide that interoperates with Avaya Aura."
Avaya's telecommunications operating system holds a large share of the corporate market, and Novo Technologies services are now a viable option to any company using Avaya Aura. Novo Technologies helps customers proactively capture and effectively manage the transactional content from their call center. The company has a history of building customized solutions in the insurance, financial services, healthcare and governmental support industries.
Avaya's unified communications solutions are deployed all around the world in companies of all sizes. Novo Technologies' background in customized solutions made it relatively easy to make the latest update of NovoLog6 compliant with Avaya. Testing for compatibility and compliance is handled by Avaya Solutions Interoperability Test Lab where a team of Avaya engineers develop a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace existing infrastructure.