Interactive Intelligence Group Inc., a Unified IP business communications company from Indianapolis, IN, is going to Saudi Arabia, announcing it has entered an agreement with Saudi reseller RKe to promote and distribute Interactive Intelligence's contact center automation, unified communications and business process automation solutions in the Kingdom.
RKe, a systems integrator for telecom operators and regional service providers, intends to broaden its scope to all market segments and verticals with the addition of Interactive Intelligence's solutions to its product portfolio. RKe will distribute the company's Customer Interaction Center (CIC) IP platform.
The solution provides a complete phone system for business users, combining Microsoft application integrations and messaging along with remote and mobile access. In addition to promoting Interactive Intelligence's services, RKe Technology will provide consultancy, custom development, solution integration and support.
“We have significant interest in the Middle East and in particular Saudi Arabia, as it is the largest IT and communications market in the region,” said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence. “There is huge potential for growing our business here, and RKe Technology – with seven years of experience in providing solutions to telecom operators – is an ideal partner in this endeavor.”
Regional businesses will welcome the availability of an all-in-one IP contact center solution of Interactive Intelligence's CIC caliber, according to RKe officials.
“Businesses in Saudi Arabia are always keen to adopt solutions which bring about reduction in infrastructure and operational expenses,” said Mofeed Qaffaf, general manager at RKe Technology. “The all-in-one platform from Interactive Intelligence is sure to generate substantial interest. We are committed to working closely with Interactive Intelligence to provide our customers with all aspects of solution implementation right from identification to after-sales support.”
For more information, visit www.inin.com.