Descartes Systems Group recently announced its cloud-based MobileLink solution has been deployed by Ferguson Enterprises, Inc, a wholesale distributor of residential and commercial plumbing goods and services. Putting the solution on the cloud enables Ferguson to eliminate cumbersome paper work and help it improve its customer service offerings.
"MobileLink allows us to automate our proof-of-delivery process and capture critical information that can help us improve customer service and the productivity of our operations,” said Joseph Zanette, Solution Manager, Supply Chain, Ferguson Enterprises, Inc. “Descartes' integrated Routing, Mobile, and Telematics suite allows us to implement a comprehensive fleet operations solution with one vendor. The mobile solution was a logical extension of our use of Descartes' Route Planner for route planning and optimization."
Descartes’ MobileLink solution, GPS-based to support pick-up and delivery operations, is also a part of its Routing, Mobile and Telematics suite of solutions. With MobileLink, customers benefit from route sequences and route status, detailed driving instructions, proof-of-delivery and customer configurable field data capture.
The solution, accessed via Microsoft Windows Mobile and Java operating systems, communicates bi-directionally with the route planning and execution solutions and customer back-end systems of Descartes in real-time through the cloud-based wireless Global Logistics Network of the company.
"Descartes' Mobile Link and Route Planner is a powerful combination to help leading wholesale distribution companies, such as Ferguson, manage their dynamic 'last-mile' deliveries,” said Edward Ryan, Chief Commercial Officer at Descartes. “We are glad to be able to help Ferguson expand its command of operations from route planning to managing resources in the field. The breadth of our Routing, Mobile and Telematics suite and modular approach allowed them to start in one area and expand as they needed greater capabilities."