Provider of scalable, web-based VoIP applications for enterprises, developers and customer service call centers, Zingaya, introduced Zingaya Enterprise, a new platform and API enabling VoIP calls from a browser or a mobile app with a single click.
Zingaya Enterprise enables voice calls through any computer, directly from a webpage. No download or phone is required. Zingaya offers this seamless voice calling capability to website operators, a huge e-commerce enterprise or a startup company. It just requires embedding a “Call” button into the website. Visitors can click that button and the call is immediately forwarded to the landline or mobile phone.
Zingaya has been chosen by large organizations as part of their social customer service programs.
"Web-browsing is migrating away from the desktop and into mobile devices like smartphones and tablets," stated Esteban Kolsky, a leading authority on Social CRM and founder of ThinkJar, an advisory and think-tank focused on customer strategies.
"Companies that depend on their website to drive significant revenues need to assess the impact this migration has on their business and develop new strategies that address the changing medium and venue of web-browsing," Kolsky added.
"Incorporating new technology to enhance our customer service experience is what we are all about at SwimOutlet.com," comments Anthony Ramirez, SwimOutlet.com's Director of Customer Service. "We're always looking for ways to be ahead of the curve in terms of technologies and features and Zingaya gives us a new, user-friendly way to interact and service our customers."
Enhanced social CRM features around Zingaya's Enterprise Edition are; Enterprise-Grade Web and Mobile VoIP; Enterprise Customization where Zingaya Enterprise allows e-commerce companies and enterprise customers to build widgets that fit into existing customer call center workflows; and Enterprise-Grade Reporting where Zingaya Enterprise integrates with existing analytic workflows.
The new Zingaya SDK allows developers to easily build mobile and web apps using Zingaya's tested, deployed and scaled click to call VoIP platform.