Stellar has expanded its customer outreach to include an innovative technology from TelePresence Tech.
Both Dallas-area companies have teamed on providing face-to-face, life-size, 3-D video contact center services that connect consumers with customer service representatives at Stellar, a contact center company based in Irving, Texas.
TelePresence Tech, the Plano, Texas-based global provider of 3-D TelePresence has provided TelePresence Kiosk and transmission technology for this project.
The technology can effectively switch video connections to the next available agent, or to an agent speaking a different language.
Those interested in using these services can do so by leveraging the enrollment kiosk available for this purpose from noon to 7 p.m., Monday through Friday. Located in the Cliff’s Check Cashing location at 1050 N. Westmoreland Road in Dallas, the kiosk provides a live video connection to an agent in Stellar’s center through an interactive touch screen to access video about the client, their services and offerings.
This new offering frees the company from hiring staff and physically placing them to promote utility services as the kiosk functions as a full-time marketing presence in a remote location.
“We see the potential of extending our capabilities beyond tradition=l audio contact center services to offer personal face-to-face customer sales and support services through 3-D TelePresence,” said PeterTrowbridge, CEO of Stellar. “Stellar has long been the voice of its clients, and now we are excited to also be the face of the client using this innovative technology. Together with TelePresence Tech, we are breaking new ground that will revolutionize how our clients interact with their customers and the contact center industry.”
“This is a transformative customer outreach solution,” said Duffie White, CEO of TelePresence Tech. “Stellar, on behalf of its utility clients, is the first contact center company in North America to reach out to utility customers by transmitting their agents to appear face-to-face and life-size in the 3-D setting of a kiosk.”
3D technology is becoming popular these days and recently, Movidius, the mobile multimedia processor company, partnered with Toshiba Electronics Europe to develop a complete 3D system solution for the smartphone market.