Interactive Intelligence Group Inc., a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation, has acquired Sydney-based CallTime Solutions, an exclusive reseller of the vendor’s software suite since 1998.
In the deal, which took effect July 1, Interactive Intelligence bought all of CallTime’s stock in an all-cash transaction.
According to Interactive Intelligence, CallTime, which has been operating from offices in Sydney, Melbourne, and Auckland serving nearly 50 customers, including brand-name companies in the financial services, health care, insurance, non-profit, retail, and telecom industries will operate as part of the Interactive Intelligence sales and services organization in the Australia-New Zealand region.
“CallTime has been our largest revenue-producing reseller in Australia and New Zealand for the last three years,” said Interactive Intelligence Group founder and CEO, Dr. Donald E. Brown in a press release. “Following this acquisition we’ll have approximately 30 experienced employees to take better advantage of the largest customer opportunities in the region, while providing superior channel support. It’s in line with our strategy of accelerating growth in targeted regions outside of North America, and also nicely augments the recent opening of our Sydney data center, which supports our growing communications-as-a-service business.”
Interactive Intelligence will continue to market its solutions throughout Australia and New Zealand both directly and through its existing channel of authorized resellers. The headquarters for the combined operations will be in Sydney.
For more information about the Interactive Intelligence acquisition of CallTime Solutions, visit www.inin.com/pages/ANZinfo.aspx.
In other news, Interactive Intelligence has become a wholly-owned subsidiary of ININ Group.
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