PrintsMadeEasy is located just outside of Joplin, Missouri and is currently surrounded by chaos due to the tornado disaster. The employees of the print company realized that it was very important for people to get reliable information, as it proved to be a major problem facing both victims and volunteers. The employees of PrintsMadeEasy wanted to contribute by setting up a support line, while also volunteering their time and efforts.
Susie Matthews, online operations director at PrintsMadeEasy, decided to get the assistance of Virtual PBX in order to help the people of Joplin stay connected as she is a long time customer. Virtual PBX responded to the call for help by offering PrintsMadeEasy additional phone lines, a local number and automatic call distribution (ACD) queues which will help them manage the increase in inbound calls.
Susie Matthews went on to say, “Because we're so close to the disaster in Joplin, we did not want to just sit back and watch, especially since most of us are familiar with the places that were hit. Virtual PBX has been great by donating its hosted phone system, which has worked well for us in the past, along with a local number for people to call. We encourage anyone interested in joining us in our efforts to give us a call."
The support line will be used to answer questions regarding drop-off sites for donations, locations of volunteers and hospitals, and also to take down missing-person updates. By leveraging PBX technology, volunteers are constantly updating the Joplin Tornado Info Facebook page (http://www.facebook.com/#!/joplintornadoinfo) with the latest information for those affected by the devastating storms.
Paul Hammond, CEO of Virtual PBX, said that "When a longtime customer calls asking for practical help to provide a vital service like their support line, the only reasonable response is 'yes’. After viewing the devastation, it's heartening to know that we can provide assistance that makes a difference, and we're grateful to Susie and her team for their hard work. We're glad we could help."
If you would like more information about Virtual PBX, please go to http://www.virtualpbx.com.