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Taylor Reach Launches On-Demand Call Center Services

November 12, 2007

The Taylor Reach Group, an international contact center consultancy, has announced the launch of their On-Demand services for call and contact center operators.

"We provide services to our clients, that include the equivalent of a Call a Friend Lifeline," said TRG CEO Colin Taylor. "We have developed a business model with a number of our clients that involve them calling us each month, just before they meet with senior management to discuss their performance and/or review their plans and upcoming activities. The calls allow the clients to get an independent perspective on their services, performance, budgets or plans."

In "as little as 3 or 4 hours a month," Taylor said, "we are able to get a handle on their situation and add value to their thinking and decision making process."

Taylor says the company has decided to expand the scope of this offering and provide the On-Demand Advisory services to all call and contact center operators, "and not just to our existing clients." Each customer will provide TRG with a 90 minute briefing on the issues, challenges, plans, goals objectives of the center and will provide TRG with plans, budgets, reports and other information.

TRG will review, assess and critique these documents and deliver a two-hour review meeting via telephone or Web conference. This service is available on a one year subscription basis for $12,000, and "TRG guarantees the customer will see real value or we will cancel the service and provide a full refund," Taylor says.

The service is limited to 25 customers, so as not to adversely impact other TRG clients. The first ten customers who sign up for this program will receive a 20 percent discount. All services will be provided by experienced consultants with a minimum of ten years of call/contact center management experience, Taylor says.

Established in 2001 TRG is a Toronto-based call and contact center consulting and advisory services. TRG operates offices in Toronto, Atlanta and Sydney.

This March TMC's Susan Campbell reported that TRG launched "Teleffective Inc.," a call and contact center service provider. Based in Canada, Teleffective will provide "Business to Business sales support in lead generation, account management, interim Inside sales/telesales and direct sales," Campbell wrote.


David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.