Visual IVR merges IVR with digital technology, bringing it to smartphone and other digital device screens to give customers a user-friendly and easy-to-use self-service alternative to voice.
[ Read More ] 06/24/2019
DVSAnalytics announced an advanced Salesforce integration for the Encore Workforce Optimization (WFO). The quality management and WFO firm is engineering for the future.
[ Read More ] 06/18/2019
When most people think "IVR," they think of the basic inbound IVR systems that, frankly, don't do the modern IVR justice. Today's IVR systems can do much more and can truly be turned into corporate assets.
[ Read More ] 06/17/2019
CallCabinet announced a new partnership with Call Journey to introduce conversation analytics to an already robust call recording solution.
[ Read More ] 06/12/2019
All Things Customer Interaction Solutions eBOOK It has been said that customer interaction centers are the front door to any organization's value
chain. This is an accurate description of the transformations taking place in contact centers as
a result of enhancements in multichannel communications, speech analytics, IVR capabilities,
integrations with unified communications capabilities (UC) and other collaboration tools and
applications, and the move to the cloud...
Featured Whitepaper
Microsoft® Lync® in the Contact Center:
Integrating with Customer Interaction Center™
to Provide a Barrier-free Customer Experience
To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow
the unified communications blueprint of open standards interoperability and integrate to a contact center
solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven
best of breed contact center solution that merits consideration ...
Featured Success Story
Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.
Featured Product Demo
Interaction Analyzer™ Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.