Contact Centre Featured Article

May 14, 2010

Interactive Intelligence Exhibits CIC Solution at Middle East Call Center 2010

By Anuradha Shukla

TMCnet Contributor

Interactive Intelligence (News - Alert) Middle East, the regional section of Interactive Intelligence Inc., a provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation, will showcase the first-of-its-kind and prized Customer Interaction Center, or "CIC," solution at the Middle East Call Centre 2010 Show. The show will be held between May 12-13, 2010 at the Dubai International Convention and Exhibition Centre.

CIC is a complete application suite to manage all contact center interactions on a single platform designed for SIP and VoIP.

The CIC from Interactive Intelligence is a compelling application for managing phone calls, faxes and emails, web chats, for all agents, supervisors and business users. With features that close the gap between location and technology, customer service and workforce performance achieve high levels. It enables customers to take advantage of every feature of interaction management and unified communications.

The new Interaction Process Automation, or "IPA," will also be showcased by Interactive Intelligence at Middle East Call Center 2010. IPA is a complete Communications Based Process Automation, or "CBPA," solution that more than just "enables" communications within business process management and applications suites.

It turns into the company's process automation platform, which organizes process across departments, business, and present core business applications. It uses proven communications technology used for years in contact centers worldwide because it was developed on top of the CIC.

Shaheen Haque, the territory manager for Turkey and Middle East for Interactive Intelligence Middle East, will introduce a special Communications-Based Process Automation session at the Middle East Call Center 2010. The session will offer an insight into CBPA to C Level company executives and IT managers. It will also show them how they can use the technology to automate several business processes, enhance efficiencies and save costs.

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha's article, please visit her columnist page .

Edited by Kelly McGuire

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