Contact Centre Featured Article

April 27, 2009

Interactive Intelligence Reports First Quarter Results

By Jessica Kostek

TMCnet Channel Editor

Interactive Intelligence, a global provider of unified IP business communications solutions, announced today its operating results for the three months ended March 31, 2009.

The company reported revenues of $29.5 million, equal to the revenues for the first quarter of 2008.

Currently, Interactive Intelligence (News - Alert) is set to begin its “Innovate & Transform” roadshow series in Australia and New Zealand tomorrow. Those who attend can learn about the company's product solution roadmap and see demonstrations of its Unified Communications (News - Alert) solutions.

In regards to Interactive Intelligence’s financial report, company founder and CEO, Dr. Donald E. Brown said, “Although product revenues were a challenge in the first quarter of 2009, we had a number of positive outcomes. Our services revenues, including communications-as-a-service and managed services, showed strong growth and non-GAAP operating income was up 30 percent. Cash and investments increased nicely to nearly $50 million.”

Cash and investment balances as of March 31, 2009 totaled $49.8 million with no debt.

“Despite the cautious buying market, our performance enables continued focus on the long-term initiatives of our company, including the development and launch of our process automation solution, and further expansion of our services business,” added Brown.

Gary Blough, executive vice president worldwide, Interactive Intelligence, Rachel Wentink (News - Alert), senior director of product management, Interactive Intelligence, and

Brendan Maree, country manager A/NZ and Pacific, Interactive Intelligence are all scheduled to speak at the roadshow.

"Participants will enjoy a tailored, high-impact program with peer-to-peer interaction and expert speakers exploring the subject of Unified Communications, a subject on the minds of contact centre and business professionals today," said Constantine Nicholas, marketing manager A/NZ, Interactive Intelligence.

Nicholas added, "In addition, the event will showcase how companies are finding innovative ways to leverage business communications solutions as one of their strongest assets, allowing them to set their sights on the future and build a strong foundation."

As part of the roadshow free lunch seminars are being staged in the following cities, Tuesday April 28 – Sydney, Wednesday April 29 – Adelaide, Thursday April 30 – Melbourne and Monday May 4 – Auckland.

Additional first quarter operating results announced today include, consistent gross margins of 69 percent for 2009 and 2008, GAAP operating income of $2.3 million in 2009, compared to $1.5 million in 2008, non-GAAP operating income of $3.1 million in 2009, compared to $2.4 million in 2008, interest income of $108,000 in 2009, compared to $459,000 in 2008, other expense principally related to foreign exchange losses on receivables of $298,000 in 2009, compared to a gain of $97,000 in 2008 and cash flows from operations of $4.4 million in 2009, compared to $5.3 million in 2008.

Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Jessica Kostek

Related Contact Center Solutions Articles

Connecting the Dots: Cisco's BYOD Numbers, Interactive Intelligence's Interaction Mobilizer and Facebook's IPO

Now that I have your attention, let me explain why these three seemingly random events, like the new hit TV show Touch,really are all connected. There is a compelling case for their significant commonality. [ Read More ]
05/21/2012

VHT Showcases Multichannel Callback Solution

Hanging around on hold when trying to contact a company's customer service department can be a nightmare. Hours of time can be spent simply waiting to talk to a human being while having to endure hold music, only to discover the calling system doesn't lead to a situation where they can talk with an agent. A number of companies, however, offer a callback facility where customers can request that a firm calls them at their convenience. [ Read More ]
05/21/2012

Bridging High Quality Customer Care and Controlling Costs with Cross-Selling in the Call Center

Anyone who understands the way contact centers operate today will know that the average customer support operation is under two pressures: to both increase the quality of customer service provided while at the same time keeping costs low, or possibly even reducing them. Instinctively, they seem like competing goals. How can you improve customer care standards when your technology budget is tight? [ Read More ]
05/21/2012

TMCnet Contact Center Solutions Week in Review

This has been a bit of an unusual week for the contact center solutions community in that there was literally a lot to be proud of based on all of the recognition given, along with some intriguing developments on trends and capabilities. [ Read More ]
05/19/2012

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Product Demo

CIC has always been a powerful all-on-one solution for IP business communications. Now with the release of 4.0, CIC provides an architecture that's even more powerful, user tools to make the customer experience even more satisfying, and management tools that improve the performance of any business - dramatically ...

Featured eBook

In this e-book from Interactive Intelligence, you'll learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Here we've compiled a selection of the top news stories, features, white papers, case studies, podcasts ...