Contact Centre Featured Article

July 01, 2013

Service-Disabled Veteran Launches Contact Center Company Vetconnexx


Since unemployment among disabled and returning veterans has skyrocketed, General Larry Ellis, a service-disabled veteran, joined forces with NexxLinx and the Bobby Dodd Institute to launch a veteran-centric Contact Center company called the Vetconnexx.

Vetconnexx will provide wounded warriors, veterans and their immediate families with well-meaning post-deployment jobs.

Before retiring as the Commander of US Army Forces Command, General Ellis served more than 35 years active duty including overseas tours in Europe, the Pacific and the Balkans.

Officials said that he will be joined by an elite management team and Board of Advisors, including Craig Mento, CEO of NexxLinx.

“We provide technology and management,” said Craig Mento, CEO of NexxLinx. “As the largest Business Transformation outsourcer in Atlanta, and one of the top 25 in the Nation, we provide Contact Center services to leaders in a variety of industries. Our experience with veterans has been that they have real respect for rules, policy, and procedure. They thrive on structure and make great team players.”

General Ellis said that in order to place and retain veterans, one must first understand the culture of the military, which is a culture of selfless service and giving back to the greater community. According to him, it is also equally important to know what government agencies are doing to assist the veterans in finding jobs.

The success of Vetconnexx will totally depend on the firm’s ability to link the government’s efforts with the skillsets and needs of the veterans.

“These brave veterans and their families served their nation with honor and selflessness, now it’s our turn to recognize and value them,” General Ellis said.

Earlier this month TMC (News - Alert) reported that NexxLinx, a Business Processing and Business Transformation Outsourcer entered into a strategic partnership with SaviLinx, a call center outsourcing firm focused primarily on the federal market.




Edited by Alice Koganova


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