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Leisure travel group operator Thomas Cook has completed a significant migration to the cloud. The company has moved its on-premise NICE Workforce Management (WFM) solution to the cloud in the hopes of becoming more competitive and responsive to customers while also reducing ownership costs.
The rolling thunder of Interactive Intelligence enhancement and globalization of its PureCloud Amazon Web Services (AWS)-based, multitenant enterprise-grade collaboration, communications and customer engagement software and cloud services solutions continues to pick up speed.
Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out.
The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report.
It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
Featured Success Story
Featured Product Demo
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
- Heartland Dental Deploys Interactive Intelligence All-in-One IP Communications Software Suite
Jan 7, 2014
- Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirements for PCI Data Security Standard
Dec 19, 2013
- Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview
Dec 18, 2013
- View Summary Interactive Intelligence Honored with a Glassdoor Employees' Choice Award as One of the Best Places to Work in the U.S.
Dec 11, 2013
- Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infrastructure, Service and Support
Dec 10, 2013