Contact Centre Featured Article

July 01, 2013

Service-Disabled Veteran Launches Contact Center Company Vetconnexx


Since unemployment among disabled and returning veterans has skyrocketed, General Larry Ellis, a service-disabled veteran, joined forces with NexxLinx and the Bobby Dodd Institute to launch a veteran-centric Contact Center company called the Vetconnexx.

Vetconnexx will provide wounded warriors, veterans and their immediate families with well-meaning post-deployment jobs.

Before retiring as the Commander of US Army Forces Command, General Ellis served more than 35 years active duty including overseas tours in Europe, the Pacific and the Balkans.

Officials said that he will be joined by an elite management team and Board of Advisors, including Craig Mento, CEO of NexxLinx.

“We provide technology and management,” said Craig Mento, CEO of NexxLinx. “As the largest Business Transformation outsourcer in Atlanta, and one of the top 25 in the Nation, we provide Contact Center services to leaders in a variety of industries. Our experience with veterans has been that they have real respect for rules, policy, and procedure. They thrive on structure and make great team players.”

General Ellis said that in order to place and retain veterans, one must first understand the culture of the military, which is a culture of selfless service and giving back to the greater community. According to him, it is also equally important to know what government agencies are doing to assist the veterans in finding jobs.

The success of Vetconnexx will totally depend on the firm’s ability to link the government’s efforts with the skillsets and needs of the veterans.

“These brave veterans and their families served their nation with honor and selflessness, now it’s our turn to recognize and value them,” General Ellis said.

Earlier this month TMC (News - Alert) reported that NexxLinx, a Business Processing and Business Transformation Outsourcer entered into a strategic partnership with SaviLinx, a call center outsourcing firm focused primarily on the federal market.




Edited by Alice Koganova


Related Contact Center Solutions Articles

    jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

    jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
    10/21/2014

    Dialogic IMG 2020 Now Avaya Compliant

    Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
    10/21/2014

    Sitel to Create 300 New Jobs

    Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
    10/21/2014

    Cost Savings or Customer Experience? It Doesn't Have to be a Choice

    It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
    10/20/2014

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured eBook

    All Things Customer Interaction Solutions eBOOK
    It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier-free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources

Ask the Expert