Contact Centre Featured Article

March 12, 2013

B. Braun Uses NextiraOne for UC and Contact Center Support


NextiraOne (News - Alert) has been chosen by B. Braun Medical Ltd. As such, it will implement its Unified Communications solution across B. Braun’s four sites in the U.K., providing two things: an IP telephony that will let employees make calls from their computers, and an integrated Contact Center Solution.

B. Braun Medical Ltd, one of the world’s leading healthcare organizations, needed an efficient and trustworthy platform for communicating between healthcare facilities. For that, it has chosen NextiraOne, which will implement a solution designed to simplify the organization’s distribution services, customer contact, and communication between sites.

The new IP Telephony and UC platform uses Cisco virtual servers at each site, with Cisco Unified Communications (News - Alert) Manager, Unity Connection Voice Messaging, and Unified Contact Center Express. It’s configured for 330 users, with a contact center for handling agents and supervisors, and a Symon Wallboard solution that can display important information from the staff.

Should one site fail, a secondary site will automatically take over, allowing everything to continue without interruption. This is particularly useful in hospitals, since should one experience a power failure, they can quickly connect with other sites in a moment where time is of the essence.

“NextiraOne has the expertise not only in delivering Unified Communications and Contact Centre solutions, but also in implementing communications solutions in the Healthcare sector,” said Chris Edwards, IT Manager for B. Braun Medical. “We chose them for their expertise in both respects and we are very impressed with their expertise and their experience of the environment in which we operate.”

NextiraOne’s platform uses highly dependable technology and provides everything that B. Braun needed, and more. It’s an industry where time and efficiency is of vital importance, so it needs only the best tools for communicating and keeping everyone connected and up-to-date.

NextiraOne is providing just that.




Edited by Braden Becker


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