Contact Centre Featured Article

March 04, 2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand


Although the entire world is still recovering from a devastating economic depression that has left many people jobless, the recent surge in contact centre development has begun to produce solutions to overcome one of the largest issues at hand: unemployment.

The Contact Centre Australia (CAA) will be opening its first New Zealand contact centre in its Wellington region, which is predicted to create 100 local jobs by 2013.

Throughout the U,S. market, recent contact centre job growth has been popping up all over the country in states like Idaho where Allstate will be expanding its road services division, which will result in 255 new jobs. Or even in Ohio, as Square One Salon and Spa renovates its offices for its call center plans. It seems that even halfway around the world, countries are experiencing a growth similar to what is now being seen within our country.

The CAA, which will be operated as Contact Centre Institute of New Zealand (CCiNZ), decided to locate its offices in Wellington after it met with Grow Wellington, a regional economic development agency.

The Grow Wellington agency works with businesses to help stir growth in the global market, and with the contact centre revelation underway, it is has taken a vested interest in creating such projects in the area. According to Benjamin Crabbe, Contact Centre’s New Zealand director, Wellington was the best option in New Zealand to open a contact centre, and “with the assistance of Grow Wellington,” it decided the capital was our preferred option.

Contact Centre New Zealand will take and make calls starting this month on behalf of its Australian clients that will now be located offshore in relation to the Wellington Contact Centre. In the next two years, it hopes to create 200 more new jobs in Wellington. Even countries like Convergys (News - Alert) are adding over 1,000 full-time employees to its Rio Grande Valley location in Mexico.

As the world begins to adapt to the new contact centre industry that has exploded in the past few years, it seems like it is the perfect outlet to help stimulate a lagging economy. 




Edited by Jamie Epstein


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