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This week in the Contact Center Solutions Community as always was a busy one on numerous fronts. First and foremost is the redesign of the community home page. New look and feel was created for easier viewing and navigation to the content you are interested in. We hope that not only do you find it a place you want to visit often (hopefully have bookmarked), but also that you use it to spend even more time with the wealth of information accessible from it.
Miller, who joined Interactive Intelligence in 2011, is responsible for North American partner recruitment and enablement. Prior to coming to Interactive Intelligence, Miller was the worldwide director of channel sales at Sensory Technologies. Miller has a total of 13 years' experience in the IT channel industry.
For fourth year in a row Teleperformance is recognized as a customer care leader in Gartner's Magic Quadrant.
Many contact centers today have reached a critical point. Their infrastructure hasn't been replaced in years, and their window of opportunity is shrinking. They know they need to be providing better quality customer service, and they know they can't do it without ripping and replacing some or all elements of their current platforms. These companies often feel overwhelmed by the amount of choices in the contact center marketplace.
It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
Featured Success Story
Featured Product Demo
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
- Heartland Dental Deploys Interactive Intelligence All-in-One IP Communications Software Suite
Jan 7, 2014
- Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirements for PCI Data Security Standard
Dec 19, 2013
- Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview
Dec 18, 2013
- View Summary Interactive Intelligence Honored with a Glassdoor Employees' Choice Award as One of the Best Places to Work in the U.S.
Dec 11, 2013
- Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infrastructure, Service and Support
Dec 10, 2013