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It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
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- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
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