Shamila Janakiraman Info

Shamila Janakiraman is a professional freelance writer specializing in technology, science, places of interest and short stories. She has contributed to numerous publications including Fun and Focus, an online magazine published by Knowledge Base, Chennai, India. She holds a master’s degree in marketing from Indira Gandhi National Open University and a bachelor’s degree in Electronics and Communications Engineering from Madras University. She is currently working on a Ph. D in marketing from University of Lucknow. In addition to her writing career she has also worked as a Lecturer in University of Lucknow teaching Business Organization and marketing. She has taught Math and Physics at Delhi Public School, Lucknow.She also worked as an instructor on Computer Hardware at CMS Computers Ltd., in Chennai.


Latest Articles

07/16/2014 Lyris' Digital Marketing Application Enhances Customer Communications
07/15/2014 Nuance, TRUSTID Join to Offer Voice-Based Authentication Solution for Contact Centers
07/07/2014 NACR Ovation Managed Services Portfolio Updated with New Managed Services
06/19/2014 Panviva's SupportPoint Augments Contact Center Capabilities for Health Alliance
06/11/2014 3CLogic Integrates Contact Center Solution with Zendesk Customer Service Platform
06/09/2014 Vip Mobile Deploys Openmind's USSD Gateway to Improve Customer Support
05/20/2014 Fonolo Call-Back Call Center Solution Gains another Fan
05/01/2014 PureShare CCM2 Contact Center Metrics Offer Valuable Customer Experience Insights
04/08/2014 3C Contact Services Provides Contact Center Solutions for Zero to Hero Fitness
03/19/2014 Journal Communications Picks RunMyJobs Business Automation Solution from Redwood
03/11/2014 SwitchRay's VoIP Platform v1.8 Provides Hunt and Call Barge-in Functionalities
02/18/2014 TMP Government Highlights Importance of Messaging in Agency Talent Acquisition and Hiring
02/13/2014 Tantacomm Adds Dispute Resolution Module to Evaluate Solutions
02/13/2014 Mitel Unveils New Version of MiContact Center Contact Center Solution
01/29/2014 SDL Customer Experience Cloud Offers Unified Suite of Management Solutions
01/15/2014 brightOne Selects Engagor Social Media Management Platform
12/31/2013 AGCO Launches Fuse Contact Center Customer Support Resource
12/18/2013 Infosys McCamish Debuts VPAS Customer Service Work Desk Service Platform
12/16/2013 Radish Systems' ChoiceView True Visual IVR Compatible with Twilio Platform
12/06/2013 Medical Care Enhanced with Cisco Extended Care Solution
12/05/2013 Aspect Software Adds Call Design as Channel Partner for North America
11/25/2013 StarHub and Tropo Launch SmartFoundry Voice and SMS API Platform
11/25/2013 Interactive Intelligence Customer Interaction Center is Miercom Certified
09/27/2013 J.D. Power Publishes 2013 U.S. Residential Internet Service Provider Satisfaction Study Report
09/27/2013 mplsystems Debuts Improved intelligentDesktop Agent Solution
09/25/2013 Banking Up Deploys Enacomm IVR solution to Enhance Customer Call Interactions
09/17/2013 Jacada Visual IVR Capabilities Integrated in Vocantas Suite of Products
09/17/2013 Intelligent Voice's Accelerated Voice Project Embeds Speech Recognition for Enterprise Use
05/30/2013 Fusion NBS Business Services Integrated with Gryphon Core Phone App
05/15/2013 Ixia Enhances Network Reliability for Contact Centers
04/25/2013 Statera Implements for Client Recruiting Firm
04/16/2013 Globe Telecom Launches Lithium Social Customer Experience Platforms
04/02/2013 C3 Converged Platform Enhances Communications for University of Hull
02/19/2013 Interactive Intelligence Implements Contact Center Solution for Muscat Municipality
02/14/2013 Hypatia Research Details How Social Intelligence is used to Enhance Customer Service, Support
02/11/2013 FordDirect Releases Digital Automotive Shopping Survey Findings
02/11/2013 JW Maxx Reveals Three Ways to Enhance Reputation Management
10/31/2012 FTC Accepts Settlements with Companies that Exposed Consumers' Sensitive Personal Information
09/26/2012 Thomas Cook Deploys Customer Interaction Center from Advania, Interactive Intelligence
07/25/2012 IPsoft Achieves Landmark in Number of Automated Customer IT Incidents
07/12/2012 CallMiner Unveils v9.0 of Eureka! Speech and Voice of the Customer Analytics Solution
06/27/2012 Videlica to Distribute VHT Conversation Bridge
06/26/2012 Study Unravels Special Traits that Customer Service Reps Should Have
06/06/2012 Jacada Unveils Beta Version of Jacada Mobile Agent to Reduce Inbound Call Volume
01/17/2012 KWI, VeriFone Join to Deliver Mobile POS for Brighton Collectibles Stores
01/11/2012 JetJaw Provides Instant Customer Feedback for Businesses
01/03/2012 Drishti's Ameyo Automates Customer Interactions for E-Commerce Web Site Delyver
12/29/2011 LogMeIn Unveils Free Mobile App to Offer Remote Desktop Capabilities to iPads, iPhones
12/29/2011 SS&C Technologies Acquires Teledata Communications
12/20/2011 VPI Debuts VPI EMPOWER Suite 5.3 Contact Center Performance Optimization Solution
12/14/2011 I Love Velvet Launches Universal-Holster for Enabling Secure Transactions
12/12/2011 Tift Regional Medical Center Picks NEC Solutions to Enhance Communications
11/22/2011 Nexidia Debuts Nexidia Search GRID Software Development Environment
11/14/2011 Wavelink Voice-Enabled Applications Optimize Supply Chain Operations for Goya Foods
11/14/2011 Avanti Way Opens Two Agent Hub Spots Featuring High-Tech Office Concepts
11/11/2011 Dealership Call Center Debuts Online Reputation Pro, a Management Suite of Tools
09/19/2011 International Retailer Debuts Digital Power Platform for Server, Desktop and Computing Applications
09/19/2011 Satuit Unveils SatuitCRM v12 with Integrated CRM and SFA Functionality
09/09/2011 TeleSource Center Set to Hire More Call Center Representatives
08/09/2011 Digital Lightwave Launches service.YOU, an Online Customer Portal
08/02/2011 Teleperformance Picked for 2010 Communications Solutions Product of the Year Award by TMC
07/20/2011 Jyothy Fabricare Picks Ameyo Call Center Tech for its FabricSpa Venture
07/14/2011 eGain 10 Software Suite Picked by Canon for Enabling Multichannel Customer Service
06/23/2011 Constant Contact Introduces SMS Feature to Help Small Businesses Capture Contact Information
05/16/2011 More Web Sites Enhance Offerings with Conduit Platform
05/16/2011 Call Centers India Highlights Importance of Customer Response via Inbound Call Centers
04/21/2011 Whaleback Augments its CrystalBlue Partner Program
04/07/2011 Intelestream Named as Finalist for TMC Social CRM Award
03/22/2011 Astute Solutions to Sponsor and Co-Present Social Media for Customer Management Summit 2011
03/08/2011 ServiceSource Intros New Subscription Lifecycle Management Solution
03/01/2011 Radish Systems to Demo ChoiceView Platform
02/07/2011 Automotive CRM Provider DealerSocket Intros New Version DealerSocket 2011
01/20/2011 OKI Delivers CTstage 5i Call Center System to Keiwa Business
01/07/2011 Intelestream Implements CRM Solution for Legal Services Firm Jaffe PR
01/04/2011 Church & Crawford Orexis App Platform Cleverly Manages Contact Centers
01/03/2011 Vlingo Releases Popular Actions Taken Using Virtual Assistant
12/01/2010 ManageEngine Unveils Contact Center Solution Help Desk Application
11/24/2010 ARGI, iPacesetters Merge to Form Contact Center Solutions Company
09/08/2010 vividwireless Deploys RightNow CX to Enhance Customer Service
08/25/2010 Xangati Enhances Second Release of its Virtual Appliance Suite
08/20/2010 Demandbase Real-Time Identification Service Covers Businesses in North America and Europe
08/16/2010 SupportSquad All-in-One Technical Support Solution Helps Consumers, Small Businesses
07/14/2010 Bloggerwave Shifts to Florida to Serve both the US and Latin American Market
07/09/2010 Cellebrite's Celleshare Mobile App Available on Qualcomm's Brew-Managed Services Deck
05/07/2010 Siemens Enterprise Communications Releases OpenScape Contact Center V8
03/24/2010 MetLife Picked for Excellence Award by Purdue University and BenchmarkPortal
03/09/2010 eEmpACT V17 On Demand Staffing Solution Available on the Cloud
02/12/2010 IKON WebPrint ASP Web-to-Print Solution Adopted by DataSource
02/12/2010 Radiant Systems Launches Aloha Restaurant Guard to Detect Fraud Among Employees
02/04/2010 Psion, TECSYS Enhance Supply Chain Management with Visual Logistics Solution
02/02/2010 ProPay Pledges Support for New eBay Buyer Protection Program
01/29/2010 ManageEngine Releases New Version of ServiceDesk Plus, ITIL-Ready Help Desk Software
01/21/2010 Capitalize on Subscriber Data with a Unified User Profile
01/15/2010 Validas Debuts Wireless Billing Self-Service Portal for Small Businesses
01/14/2010 Aeroprise Mobility for BMC Service Request App for the BlackBerry Released
01/14/2010 Windstream Unveils Identity Theft Protection Solution to Prevent Fraud
12/29/2009 Subex Launches New Product and Demos Rocware 2.0 Solutions Platform
12/17/2009 IHI Leverages Vocollect Voice Solution to Improve Operating Accuracy
10/12/2009 LG Electronics Highest in Customer Satisfaction for Mobile Phones: Report
10/08/2009 Ignify Launches Enhanced Contact Center Platform

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