Tempe, Ariz. based provider of call recording and contact center management solutions OAISYS has announced that it has been honored by TMC’s Customer Interaction Solutions Magazine for innovation in contact center and IP telephony communications.
The Tracer professional interaction management solution from OAISYS has been honored with the 2010 TMC Labs Innovation Award. Organizations use Tracer to record calls, conduct live and auto call monitoring, evaluate and rank employee performance and archive calls for later playback and review.
"OAISYS has clearly demonstrated to the staff of TMC Labs that Tracer is truly innovative in the CRM and contact center industries. Tracer has made significant contributions in the advancement of this industry," said Rich Tehrani, CEO, TMC. "We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year."
Tracer received another award the 2010 IP Contact Center Technology Pioneer Award, also presented by TMC and Customer Interaction Solutions, for its contributions to the advancement and usefulness of Internet Protocol (IP) telephony in the contact center industry.
Tehrani said, "TMC is proud to distinguish OAISYS with an IP Contact Center Technology Pioneer Award. Tracer has been designed with the needs of the contact center market in mind and the potential of IP behind it making it worthy of this prestigious honor."
He continued, "Technology is the key to the success of any call center, so it is my pleasure to recognize OAISYS for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications," continued Tehrani.
"Contact centers, both formal and informal, have been a key focus for us since Tracer was first developed," said OAISYS president Brian Spencer. "The advance of IP telephony in the contact center space has been a major improvement for the industry, and we design our call recording and professional interaction management solutions not only to make the most effective use of the technology but also to increase value for our customers who employ it."
In the past two years, OAISYS and Tracer have also been named TMC's Best of Show as the Most Innovative Product, Customer Interaction Solutions magazine's Product of the Year, and has received the magazine's award for CRM Excellence.
In a recent article, ContactCenterSolutions reported that OAISYS has unveiled a new version of the Tracer solution.