Convergys Expanding its Call Center Outsourcing Operations in the Philippines

Convergys, a major vendor of contact center technology, as well as one of the world’s largest providers of contact center outsourcing and consulting services, has announced that it is expanding its contact center outsourcing operations in the Philippines.

The company recently announced that it plans to hire approximately 4,500 more agents between now and the end of February for its 12 contact center facilities in the country.

Convergys (News - Alert), which has been seeing increased demand for its contact center technology and services, despite the recession, already has nearly 18,000 employees and plans to surpass 20,000 employees in the near future.

“Convergys contact center agents continue to deliver superior relationship management services on behalf of our clients and that’s why there’s a global demand for their expertise,” said Marife Zamora, Convergys vice president and country manager, in a release. “The continued demand from our blue chip international clients to place their operations either partially or fully in the Philippines is a testament to the quality of service our agents provide on a daily basis.”

Zamora encouraged Filipinos looking for contact center work to text “CVG” to 2600, or to email their resume to jobsph@convergys.com, to start the application process.

Earlier this month, Cavalier Telephone, a CLEC offering reliable and efficient telecommunications solutions for business, consumer and government customers, reportedly signed a license agreement for Convergys’ Smart BSS Solutions.

And in October TMC (News - Alert) reported that an un-named major Fortune Top 10 telecommunications company had renewed its outsourcing contract with Convergys for another two years.