Contact Center Solutions Featured Article

New Product Licensing, Fiscal Prudence Buoy Interactive Intelligence's Preliminary 2009 Third Quarter Results

October 13, 2009

Contact center and corporate IP telephony solutions provider Interactive Intelligence (News - Alert) said it expects to report total revenues between $32 million and $34 million for its third quarter ended Sept. 30.

In a preliminary earnings statement, the company said it expects to report net income, on a non-GAAP basis, between $5.2 million and $5.8 million, and diluted earnings per share (EPS) on a non-GAAP basis between $0.28 and $0.31. The company expects to report GAAP net income between $2.5 million and $2.9 million, and EPS between $0.13 and $0.16. The preliminary results include gains from foreign currency of approximately $400,000.

In a press release, Interactive Intelligence founder and CEO Dr. Donald E. Brown said revenue increased over the same period last year. He attributed the growth to strong sales of Interactive’s products and services as well as “continued expense management." He said during the third quarter the company landed two license orders valued at more than $1 million each -- and eight other orders worth more than $250,000 each.

Interactive Intelligence plans to release final third quarter financial results on Oct. 26 and will host a conference call that same day at 4:30 p.m. ET, with comments from Brown and the company's CFO, Stephen R. Head. A live Q&A session will follow.

In July Interactive Intelligence reported that revenue grew 7.5 percent to $32.9 million for the second quarter of 2009, up from $30.6 million in the second quarter of 2008. At the time, Head told TMCnet in an interview that a healthy percentage of the company’s product revenues come from current customers, either as product licenses or as maintenance and support fees.

“So we are not dependent on new customers each quarter for the majority of our revenue. While the recession has affected customers, we have a large installed base and there has been continued new product licensing,” Head said. “The reason we are winning is the superior architecture where we are the architecture of choice for a company. Part of the strength in revenues is that about 40 percent of total revenues are from support and maintenance agreements. We do provide critical software for companies and the annual renewals of support have continued to be strong.”

Interactive Intelligence is gearing up to release its latest innovation – a new business process automation solution dubbed Interaction Process Automation (IPA) – due for release in November. The new solution -- a module that plugs into Interactive Intelligence's CIC platform -- facilitates what the company is calling “communications-based process automation” (CBPA). Basically it enables companies to use the multimedia routing and presence capabilities of the CIC platform as a framework for carrying out routine, daily business processes. The new offering will include support for documents in a wide range of formats -- in addition to the multimedia contacts (phone, email, IM, conferencing, etc.) the platform supports currently.

Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.

Edited by Patrick Barnard

Article comments powered by Disqus

Related Contact Center Solutions Articles

What it Takes to Deliver a Superior Customer Experience

For enterprises large and small around the world for the past several years "Improving the Customer Experience" has become a C-level priority. Some might even say customer experience (CX) has become a preoccupation. The challenge for everyone who is a stakeholder in developing ways to improve CX is in divining the answer to a straightforward but devilish question, "What does it take to deliver a superior customer experience?" [ Read More ]
09/02/2014

Big Data: Changing the Recruitment Process

Big data is having an impact on every aspect of business today, and recruitment is no exception. Many HR managers are increasingly turning to big data to find the right people for the right position. This idea of using big data for recruitment is called people analytics, and has been adopted extensively by many companies, especially those in the call center industry. In fact, call centers have been one of the biggest beneficiaries of people analytics because of its high attrition rates and the d… [ Read More ]
09/02/2014

Mobile UC Benefits From 'Interactive Virtual Queuing' For Efficient Customer Care

A recent study commissioned by Nuance of 1,000 American consumers, confirmed the changing needs and concerns for customer service brought about by smartphones and online self-service applications for information and simple business transactions ("mobile apps"). Eighty-two percent of consumers only contact customer service when they can't resolve their needs online by themselves. [ Read More ]
09/02/2014

How to be the 'Squeaky Wheel' of Customer Service

Sometimes getting customer service can be tougher than anyone might expect. It's easy to think that, particularly these days, businesses will go to just about any lengths to get and keep customers, but when it comes to customer service, that's not always the case. However, there are ways that customers can, at least somewhat, force the issue, and get great customer service out of a company, even when it would seemingly rather not provide that service. Squeaky wheels, after all, get the grease, a… [ Read More ]
09/02/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!