Contact Center Solutions Featured Article

New Product Licensing, Fiscal Prudence Buoy Interactive Intelligence's Preliminary 2009 Third Quarter Results

October 13, 2009

Contact center and corporate IP telephony solutions provider Interactive Intelligence (News - Alert) said it expects to report total revenues between $32 million and $34 million for its third quarter ended Sept. 30.

In a preliminary earnings statement, the company said it expects to report net income, on a non-GAAP basis, between $5.2 million and $5.8 million, and diluted earnings per share (EPS) on a non-GAAP basis between $0.28 and $0.31. The company expects to report GAAP net income between $2.5 million and $2.9 million, and EPS between $0.13 and $0.16. The preliminary results include gains from foreign currency of approximately $400,000.

In a press release, Interactive Intelligence founder and CEO Dr. Donald E. Brown said revenue increased over the same period last year. He attributed the growth to strong sales of Interactive’s products and services as well as “continued expense management." He said during the third quarter the company landed two license orders valued at more than $1 million each -- and eight other orders worth more than $250,000 each.

Interactive Intelligence plans to release final third quarter financial results on Oct. 26 and will host a conference call that same day at 4:30 p.m. ET, with comments from Brown and the company's CFO, Stephen R. Head. A live Q&A session will follow.

In July Interactive Intelligence reported that revenue grew 7.5 percent to $32.9 million for the second quarter of 2009, up from $30.6 million in the second quarter of 2008. At the time, Head told TMCnet in an interview that a healthy percentage of the company’s product revenues come from current customers, either as product licenses or as maintenance and support fees.

“So we are not dependent on new customers each quarter for the majority of our revenue. While the recession has affected customers, we have a large installed base and there has been continued new product licensing,” Head said. “The reason we are winning is the superior architecture where we are the architecture of choice for a company. Part of the strength in revenues is that about 40 percent of total revenues are from support and maintenance agreements. We do provide critical software for companies and the annual renewals of support have continued to be strong.”

Interactive Intelligence is gearing up to release its latest innovation – a new business process automation solution dubbed Interaction Process Automation (IPA) – due for release in November. The new solution -- a module that plugs into Interactive Intelligence's CIC platform -- facilitates what the company is calling “communications-based process automation” (CBPA). Basically it enables companies to use the multimedia routing and presence capabilities of the CIC platform as a framework for carrying out routine, daily business processes. The new offering will include support for documents in a wide range of formats -- in addition to the multimedia contacts (phone, email, IM, conferencing, etc.) the platform supports currently.

Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.

Edited by Patrick Barnard

Article comments powered by Disqus

Related Contact Center Solutions Articles

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014

Contact Centers Join the Fight-JITC Certifies T-Metrics Contact Center on Microsoft Lync 2013

For the last 10 years, T-Metrics has designed, developed, and deployed numerous approved products on APLITS (Approved Products List Integrated Tracking System. As of today, T-Metrics is the only provider of contact center software that has been JITC certified to work on Microsoft Lync 2013, and their solution can be found on the Approved Products List (APL) for purchase by Department of Defense organizations at www.disa.mil/ucco. [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!