Contact Center Solutions Featured Article

New Product Licensing, Fiscal Prudence Buoy Interactive Intelligence's Preliminary 2009 Third Quarter Results

October 13, 2009

Contact center and corporate IP telephony solutions provider Interactive Intelligence (News - Alert) said it expects to report total revenues between $32 million and $34 million for its third quarter ended Sept. 30.

In a preliminary earnings statement, the company said it expects to report net income, on a non-GAAP basis, between $5.2 million and $5.8 million, and diluted earnings per share (EPS) on a non-GAAP basis between $0.28 and $0.31. The company expects to report GAAP net income between $2.5 million and $2.9 million, and EPS between $0.13 and $0.16. The preliminary results include gains from foreign currency of approximately $400,000.

In a press release, Interactive Intelligence founder and CEO Dr. Donald E. Brown said revenue increased over the same period last year. He attributed the growth to strong sales of Interactive’s products and services as well as “continued expense management." He said during the third quarter the company landed two license orders valued at more than $1 million each -- and eight other orders worth more than $250,000 each.

Interactive Intelligence plans to release final third quarter financial results on Oct. 26 and will host a conference call that same day at 4:30 p.m. ET, with comments from Brown and the company's CFO, Stephen R. Head. A live Q&A session will follow.

In July Interactive Intelligence reported that revenue grew 7.5 percent to $32.9 million for the second quarter of 2009, up from $30.6 million in the second quarter of 2008. At the time, Head told TMCnet in an interview that a healthy percentage of the company’s product revenues come from current customers, either as product licenses or as maintenance and support fees.

“So we are not dependent on new customers each quarter for the majority of our revenue. While the recession has affected customers, we have a large installed base and there has been continued new product licensing,” Head said. “The reason we are winning is the superior architecture where we are the architecture of choice for a company. Part of the strength in revenues is that about 40 percent of total revenues are from support and maintenance agreements. We do provide critical software for companies and the annual renewals of support have continued to be strong.”

Interactive Intelligence is gearing up to release its latest innovation – a new business process automation solution dubbed Interaction Process Automation (IPA) – due for release in November. The new solution -- a module that plugs into Interactive Intelligence's CIC platform -- facilitates what the company is calling “communications-based process automation” (CBPA). Basically it enables companies to use the multimedia routing and presence capabilities of the CIC platform as a framework for carrying out routine, daily business processes. The new offering will include support for documents in a wide range of formats -- in addition to the multimedia contacts (phone, email, IM, conferencing, etc.) the platform supports currently.

Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.

Edited by Patrick Barnard

Article comments powered by Disqus

Related Contact Center Solutions Articles

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014

Xerox Virtual Customer Care Agent Soon to Enter the Market

Today, many companies are working toward simplifying the workplace so that they can allocate more time and resources to their core business. WDS is one such company dedicated to making it customer's life easier. Recently, the company has introduced an intelligent, virtual customer care agent that can recognize and resolve customer questions in the same way a human agent would. [ Read More ]
10/29/2014

Cyara Partners with GlobalNet

Cyara, a provider of integrated, automated customer communication systems testing software, recently announced that GlobalNet, a company that provides customer experience innovation lifecycle services, has joined the company's Expert Partner Program. As a result, Cyara's contact center testing software has been integrated with GlobalNet's Customer Experience Innovation Lifecycle, expanding Cyara's market in North America. [ Read More ]
10/29/2014

The Personalization of Patient Care

There is little dispute that the healthcare system is not just one of the largest vertical markets for the consumption of modern technology in general but for ICT-related solutions specifically. Whether it is the digitization of medical records, the establishment of healthcare exchanges in the U.S., telemedicine, enhanced communications for first responders, etc. The appetite for ICT is almost insatiatable. [ Read More ]
10/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!