CosmoCom, a vendor of contact center consolidation products, has announced that
Terrasoft, a CRM vendor, is "furthering its alliance with CosmoCom to create a comprehensive CRM" product. The solution combines CosmoCom's all-IP Contact Center technology with Terrasoft's product and service solutions distributed globally.
Terrasoft offers CRM customized for various industries, including trading and manufacturing enterprises, banks and insurance companies, retail stores and service providers. It also sells "ready-to-operate" CRM projects, providing business expertise, consulting, CRM software implementation, project audit and ongoing customer support.
Terrasoft's cooperation with CosmoCom, according to CosmoCom officials, "aims to address the need for effective customer communication management."
CosmoCom's all-IP Contact Center strategy is allied with Terrasoft's technology and apps "built on a comprehensive scalable platform which enables optimization of all customer relationship management processes in an organization," company officials say.
Integrating Terrasoft CRM software with CosmoCom's products allows for "unification and consolidation of all communication channels and all major contact center functions," CosmoCom officials say, for "the whole range of business/customer interactions."
In March,
TMC reported that CosmoCom released version 6 of its CosmoCall Universe: "The system’s new capabilities and enhancements will enable CosmoCom to take the licensees of its unified IP contact center suite into a new dimension of customer service and operational efficiency."
The key elements include unified customer communications, contact enter mobility, virtual outbound calling, real time reporting and analytics, screen recording and multimedia call recording and integration with Microsoft Outlook.
