Contact Center Solutions Featured Article

APAC Expands Customer Support for Global Wireless Provider

July 22, 2009

APAC Customer Services, a global provider of inbound customer care solutions, has revealed that the company signed additional business contract to expand an existing client program supporting wireless consumers on behalf of a premier wireless provider.
 
Under this agreement, APAC will provide inbound customer care support from its customer interaction center in Green Bay, Wisconsin. APAC customer service specialists will assist callers with general customer care inquiries, account maintenance and troubleshooting support.
 
According to Michael P. Marrow, president and chief executive officer at APAC, this latest announcement is a testament of the company’s ability to perform and proof of the success that can be achieve if focus is placed on operation excellence and total client satisfaction.
 
"During the programs initial roll-out we were able to meet our client's rigorous implementation timeframe and business requirements. That success opened the door to this latest opportunity," Marrow said.
 
APAC Customer Services provides solutions for sectors including; healthcare, financial services, business services, publishing, communications and travel and entertainment industries. These services are offered through multiple communication channels, including telephone, Internet, e-mail, fax, mail correspondence, and automated response generated through technology.
 

Jai C.S. is a contributing editor for TMCnet. To read more of Jai's articles, please visit his columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014

Survey: Deloitte Optimistic for Increased US Holiday Spending

Professional services firm Deloitte, which completes financial advisory surveys, has released the annual holiday shopping survey for nearly three decades. This year's survey, the 29th annual, shows that U.S. shoppers are optimistic entering the season for giving, which also happens to be the season for shopping. [ Read More ]
10/30/2014

Dialing for Votes

Depending on how you feel about such things, next-generation predictive dialers have become an integral, dare I say "must have" capability for political campaigns. Indeed, with the U.S. elections only days away, anyone living here not only is more than aware from watching TV that the "get out the vote" efforts are already in full swing as the airwaves are saturated with ads, but this has become that time of year when caller ID and answering systems are a godsend. [ Read More ]
10/30/2014

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!