Contact Center Solutions Featured Article

July 22, 2009

APAC Expands Customer Support for Global Wireless Provider

By Jai C.S.

TMCnet Contributor

APAC Customer Services, a global provider of inbound customer care solutions, has revealed that the company signed additional business contract to expand an existing client program supporting wireless consumers on behalf of a premier wireless provider.

Under this agreement, APAC will provide inbound customer care support from its customer interaction center in Green Bay, Wisconsin. APAC customer service specialists will assist callers with general customer care inquiries, account maintenance and troubleshooting support.

According to Michael P. Marrow, president and chief executive officer at APAC, this latest announcement is a testament of the company’s ability to perform and proof of the success that can be achieve if focus is placed on operation excellence and total client satisfaction.

"During the programs initial roll-out we were able to meet our client's rigorous implementation timeframe and business requirements. That success opened the door to this latest opportunity," Marrow said.

APAC Customer Services provides solutions for sectors including; healthcare, financial services, business services, publishing, communications and travel and entertainment industries. These services are offered through multiple communication channels, including telephone, Internet, e-mail, fax, mail correspondence, and automated response generated through technology.

Jai C.S. is a contributing editor for TMCnet. To read more of Jai's articles, please visit his columnist page.

Edited by Stefania Viscusi

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