Contact Center Solutions Featured Article
Related Contact Center Solutions Articles
Lebara Mobile Picks Mindpearl Fiji as Preferred Outsourced Contact Center Partner
Lebara Mobile has selected Mindpearl as its preferred outsource contact center provider. Lebara specializes in delivering high quality but cost-effective international mobile services in seven European countries and Australia.
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06/19/2013
The Importance of Capturing Customer Feedback
Hard data. We love it for its precision, its finality, its adherence to the scientific method. But both quantitative and qualitative metrics are needed when improving the contact center experience because statistical data only goes so far.
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06/19/2013
One-Third of MENA Consumers Make Online Purchases
Middle East E-Commerce Organizations Need Multi-Channel Customer Experience Model to Build Customer Loyalty and Grow Business
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06/19/2013
Interactions 13 Sets Records and Interactive Intelligence CEO Dr. Brown Talks about Managing a Growth Company
If you followed my coverage of the recently concluded Interactions 13, Interactive Intelligence's annual industry event, you know that numerous people at the event commented on how much it has grown. Well, Interactive Intelligence is out with its review of the proceedings, and it really did establish a number of records.
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06/18/2013
Featured Whitepaper
Featured Success Story
Featured Product Demo
Featured Resources
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
Part 1: Home Agents: The Big Game Changer [white paper]
Part 2: Leveraging Technology for Remote Agents
[white paper]
Part 3: Next Generation Home Working
[white paper]
Excelling at Mobile Customer Service [white paper]
Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
A Practical Guide to Automating Key Business Processes [practical guide]
A Practical Guide to Migrating to VoIP - Planning and Design Considerations
[practical guide]
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Press Releases
Kohl's Selects Interactive Intelligence Cloud Communications Solution
May 17, 2013
Interactive Intelligence Ranked among Indiana's Best Places to Work
May 10, 2013
Interactive Intelligence to Host Financial Analyst and Investor Day
May 9, 2013
Latitude Software, an Interactive Intelligence Company, Releases Major Upgrade to Debt Collection Software
May 8, 2013
Interactive Intelligence Reports First-Quarter 2013 Financial Results
May 6, 2013





