Contact Center Solutions Featured Article

Davinci Virtual Converts Sales, Customer Service and Partner Center Work Flows to Salesforce.com

July 07, 2009

Davinci Virtual, a provider of virtual office solutions, has announced the successful completion of the conversion of all sales, customer service and partner center work flows to Salesforce.com (News - Alert).

With this new sales and service platform, Davinci Virtual receives much needed support for continued growth. It also allows for accurate data management, custom application development and seamless work flow integration.

Davinci Virtual has established itself in the market by providing solutions to more than 5,000 companies and entrepreneurs throughout the U.S., Canada, Europe and Central America.

Offering a unique concept, the Davinci virtual office allows for the delivery of a full offering of services and facilities, without the hassles and demands of leasing full-time office space, installing phone systems and technology or hiring in-house receptionists.

"The conversion to Salesforce.com has been a big undertaking for our company. We are extremely pleased with the outcome," said Martin Senn, COO of Davinci Virtual, in a statement. "We will continue to deploy new applications and technologies based on the new development environment - we are having a great time with it."

Davinci’s approach to embracing market opportunities has been extremely successful. The company has also announced that it has tripled staff numbers since its U.K. January launch as the demand for its solution continues to increase. In the last three years, the company has been able to double its client numbers.

With this new successful launch of its services into the Salesforce space, Davinci Virtual can rely on a proven partner to be able to support its growing number of clients. Salesforce has been proving its robust value by extending its capabilities to a number of companies pushing on-demand technologies.

With the economic pressure that companies are facing today, the on-demand platform is offering a wealth of options that enable companies to get the functionality they need without the requirement of building a full-blown office environment. Such capabilities significantly reduce the cost of operations and allow a company to be more competitive.

Interested parties can view Davinci’s virtual office services with a full tour on the company’s Web site. These services can be combined with a number of attractive global virtual office location and support services.


 

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!