Contact Center Solutions Featured Article

Numenes has launched iDcrm, which the company claims to be the first comprehensive Microsoft Dynamics CRM application for the iPhone.

Microsoft Dynamics is a line of integrated, adaptable business management solutions that automate and streamline financial, customer relationship, and supply chain processes in a way that helps drive business success.

Microsoft Dynamics CRM and other customer relationship management tools help to maintain close contact with the customers and prospects, and manage sales and marketing initiatives and track their results.

Microsoft Dynamics can also assist in identifying emerging customer needs early and respond to them before the competitors do.

Numenes officials said that the new solution addresses the growing demand for mobile CRM functionality and the fast-growing use of iPhones.

According to officials, iDcrm, which stands for iPhone Dynamics CRM, provides iPhone users with fast and easy access to customers, contacts, sales opportunities and activities.

Moreover, officials said that it supports synchronisation with customer-specific adaptations to the CRM software at the office and deployment of user-defined data objects or custom entities.

iDcrm is available in many different languages.

"iDcrm is the perfect solution for sales representatives and sales managers who use Microsoft CRM in the office and iPhone outside the office," said Erik Paalvast, Sales Manager at Numenes, in a statement.

Paalvast said that the starting point was 'keep it simple'. What does a sales representative need on the road? The iPhone offers him all the basic features and information; for more advanced functions the Microsoft CRM application is available. The iPhone is a lightweight user-friendly device, which should only be used for essentials on the road, he added.

Numenes focuses primarily on the development of iDcrm on the basis of Microsoft Dynamics CRM and is responsible for iDcrm sales and distribution worldwide.

The company says that it is fully committed to the business partner reseller channel, while seeking partnerships with best-in-class Microsoft Dynamics CRM business partners in the world.