Contact Center Solutions Featured Article

TDI's Contact Center Solutions Now Compatible with Cisco, Mitel, ShoreTel Solutions

February 27, 2009

TDI, a provider of revenue-accelerating solutions for contact centers, has said that it recently completed technology integrations with Cisco, Mitel/Inter-Tel, and ShoreTel.
 
The company believes the integration will ensure seamless interoperability between solutions and that it will enable joint customers to enhance the customer experience.
 
To deliver a broader set of product offerings for customers, the company also said it is integrating its Liberation and Encore solutions with these technology partners
 
Specifically, TDI’s Liberation now integrates with the Mitel 3300, while it's Encore offering now integrates with ShoreTel’s (News - Alert) Unified Communications System, Mitel’s 3300 Secure Recording Connector, and Cisco’s Unified Communication Manager.
 
Inside a contact center, Liberation, a flexible technology platform, helps manage all aspects of the customer/agent interaction within a contact center. These aspects include campaign design and management, and agent effectiveness through an agent desktop. It also provides industry templates for ease of integration and operation, and performance management and reporting of results and trends.
 
Company official said that the platform is powered by campaign management, scripting, and telephony automation.
 
A performance management suite, Encore features voice and screen recording, quality management, coaching, and a reporting and business intelligence solution. With Encore, companies can develop sales help companies reduce agent attrition and on-boarding time, as well as ensure the best possible hiring decisions.
 
Last year, TDI (News - Alert) announced the availability of Liberation Connect!, a full-featured contact solution for automating and managing outbound communications for telemarketing, debt collections, and other customer campaigns.

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Avaya and WebRTC

The Contact Center Solutions Community this week had a case of the pre-holiday need to spend a little time going shopping, literally and figuratively. However, the pre-holiday season by no means meant a lack of some seriously interesting news from the industry. [ Read More ]
12/20/2014

Interactive Intelligence Celebrates 20th Anniversary

For most of the members of the Contact Center Solutions Community, it might be hard to remember a time when our community host Interactive Intelligence was not a significant player in the industry. However, as someone who has been around a bit longer, it seems like only yesterday that I started becoming intrigued with the activities of this company, which chose as its headquarters the unlikely location of Indianapolis, IN. [ Read More ]
12/19/2014

Spoken Communications to Power Avaya Hybrid Cloud Solution for Contact Centers

Avaya adds hybrid option for contact center transformation powered by Spoken Communications. [ Read More ]
12/19/2014

WebRTC Support on SIP PBX Highlights use for Omnichannel Interactions

2015 is going to highlight how and why WebRTC, SIP and Contact Centers are perfect together. [ Read More ]
12/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!