Contact Center Solutions Featured Article

TDI's Contact Center Solutions Now Compatible with Cisco, Mitel, ShoreTel Solutions

February 27, 2009

TDI, a provider of revenue-accelerating solutions for contact centers, has said that it recently completed technology integrations with Cisco, Mitel/Inter-Tel, and ShoreTel.
 
The company believes the integration will ensure seamless interoperability between solutions and that it will enable joint customers to enhance the customer experience.
 
To deliver a broader set of product offerings for customers, the company also said it is integrating its Liberation and Encore solutions with these technology partners
 
Specifically, TDI’s Liberation now integrates with the Mitel 3300, while it's Encore offering now integrates with ShoreTel’s (News - Alert) Unified Communications System, Mitel’s 3300 Secure Recording Connector, and Cisco’s Unified Communication Manager.
 
Inside a contact center, Liberation, a flexible technology platform, helps manage all aspects of the customer/agent interaction within a contact center. These aspects include campaign design and management, and agent effectiveness through an agent desktop. It also provides industry templates for ease of integration and operation, and performance management and reporting of results and trends.
 
Company official said that the platform is powered by campaign management, scripting, and telephony automation.
 
A performance management suite, Encore features voice and screen recording, quality management, coaching, and a reporting and business intelligence solution. With Encore, companies can develop sales help companies reduce agent attrition and on-boarding time, as well as ensure the best possible hiring decisions.
 
Last year, TDI (News - Alert) announced the availability of Liberation Connect!, a full-featured contact solution for automating and managing outbound communications for telemarketing, debt collections, and other customer campaigns.

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Computer Instruments Unveils 2.0 of Screen Pop Premium

Software manufacturer Computer Instruments Inc, CI, unveiled its latest version, Release 2.0 of Screen Pop Premium (SPP), a productivity tool that will improve and enhance organization and save their valuable time. [ Read More ]
07/23/2014

BenchmarkPortal Awards Center of Excellence Certification to Brother International

The Brother International customer contact center has recently earned Center of Excellence certification from BenchmarkPortal, a contact center research and consulting organization. [ Read More ]
07/23/2014

Aragon Research Names Altocloud a Hot Vendor

Altocloud, a software company, recently announced that Aragon Research, a technology-focused research and advisory firm, has named the company a Hot Vendor in Sales Enablement, in its new report: Hot Vendors in Sales Enablement, 2014. [ Read More ]
07/23/2014

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!