Contact Center Solutions Featured Article

Stratos Opens Hong Kong Customer Support Center

February 23, 2009

Stratos Global Corporation, a global provider of advanced mobile and fixed-site remote communications solutions, has announced the expansion of its Asia-Pacific customer-support infrastructure. This expansion is marked by the opening of the company’s new Hong Kong Customer Support Center, offering dedicated, local-language support to customers throughout the Asia-Pacific region. 

The new Hong Kong Customer Support Center offers trained professionals who speak both English and Chinese. These professionals are educated to be intimately familiar with how maritime and land-mobile customers in the region utilize Stratos (News - Alert) mobile satellite systems, value-added services and software solutions that include the AmosConnect.

Such familiarity with key applications and services is essential when dealing with customer care. With all the competition in the telecommunications industry, consumers demand more than just a customer service representative who reads from a script. Consumers want personalized service from someone who understands their issue and resolves it right away.

Stratos established its regional warehouse in Hong Kong early last year. In the Asia-Pacific region, customers are supported through Stratos network offices in Hong Kong, Singapore, Mumbai, Auckland and throughout Australia. Stratos' new JSAT (News - Alert) MOBILE joint venture in Tokyo supports the Japanese market.

"Our new Hong Kong center offers optimal cultural understanding, enhanced service during Asia-Pacific business hours, and additional resources to enable our customers in the region to take full advantage of our wide range of value-added offerings," said Stratos President and CEO Jim Parm, in a Monday statement.

"This is the latest example of our continued commitment to providing support to our global customer base. We believe we are well positioned to serve this vital region for many years to come."

The opportunities within these growing markets are considerable and Stratos has done well to establish strong customer support within Hong Kong. This support center is likely to be a key area of positioning for growth as Stratos continues to target untapped markets of opportunity.

A trusted provider in vital communications, Stratos offers what is positioned as the most powerful and extensive portfolio of remote communications solutions, including mobile and fixed satellite and microwave services. Such solutions present significant opportunity to those in areas where specific communications were previously unavailable.

More than 20,000 customers rely on Stratos products and value-added services to optimize communications performance. Stratos serves U.S. and international government, military, first responder, NGO, oil and gas, industrial, maritime, aeronautical, enterprise, and media users on seven continents and across the world's oceans.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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