Contact Center Solutions Featured Article

Stratos Opens Hong Kong Customer Support Center

February 23, 2009

Stratos Global Corporation, a global provider of advanced mobile and fixed-site remote communications solutions, has announced the expansion of its Asia-Pacific customer-support infrastructure. This expansion is marked by the opening of the company’s new Hong Kong Customer Support Center, offering dedicated, local-language support to customers throughout the Asia-Pacific region. 

The new Hong Kong Customer Support Center offers trained professionals who speak both English and Chinese. These professionals are educated to be intimately familiar with how maritime and land-mobile customers in the region utilize Stratos (News - Alert) mobile satellite systems, value-added services and software solutions that include the AmosConnect.

Such familiarity with key applications and services is essential when dealing with customer care. With all the competition in the telecommunications industry, consumers demand more than just a customer service representative who reads from a script. Consumers want personalized service from someone who understands their issue and resolves it right away.

Stratos established its regional warehouse in Hong Kong early last year. In the Asia-Pacific region, customers are supported through Stratos network offices in Hong Kong, Singapore, Mumbai, Auckland and throughout Australia. Stratos' new JSAT (News - Alert) MOBILE joint venture in Tokyo supports the Japanese market.

"Our new Hong Kong center offers optimal cultural understanding, enhanced service during Asia-Pacific business hours, and additional resources to enable our customers in the region to take full advantage of our wide range of value-added offerings," said Stratos President and CEO Jim Parm, in a Monday statement.

"This is the latest example of our continued commitment to providing support to our global customer base. We believe we are well positioned to serve this vital region for many years to come."

The opportunities within these growing markets are considerable and Stratos has done well to establish strong customer support within Hong Kong. This support center is likely to be a key area of positioning for growth as Stratos continues to target untapped markets of opportunity.

A trusted provider in vital communications, Stratos offers what is positioned as the most powerful and extensive portfolio of remote communications solutions, including mobile and fixed satellite and microwave services. Such solutions present significant opportunity to those in areas where specific communications were previously unavailable.

More than 20,000 customers rely on Stratos products and value-added services to optimize communications performance. Stratos serves U.S. and international government, military, first responder, NGO, oil and gas, industrial, maritime, aeronautical, enterprise, and media users on seven continents and across the world's oceans.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!