Contact Center Solutions Featured Article

New Call Center to Bring Hundreds of Jobs

February 06, 2009

Governor Edward G. Rendell recently announced that the launch of a new call center will supply around 481 jobs in Blair County. The new call center will be for a national company, N.E.W. Customer Service Companies, and is scheduled to open in spring.
 
“At a time when many companies are closing their doors or laying off workers, N.E.W.'s decision to bring 481 jobs to Blair County is especially great news. Even in this economy, we cannot simply hope things improve - we must actively invest in quality projects that create jobs in Pennsylvania and leverage private sector investment,” said Governor Edward G. Rendell.
 
"We need to continue making critically needed investments in good, job-creating projects that will put people to work and strengthen our communities. We need to rebuild our infrastructure, develop more 'green' energy that will secure our energy independence, and educate our citizens so they can find a job more easily and compete in the global economy."
 
N.E.W. Customer Service Companies Inc., a provider of extended-services and buyer-protection plans, will open a new call center in what used to be the Martin's Store at the Ivyside Plaza on 25th Avenue, Altoona. This enterprise will be the company’s 11th call center in the U.S. and is expected to handle incoming calls for the company’s retail customers.
 
"N.E.W.'s continued growth and success has made it necessary to expand the company's contact center operations," said Tony Nader, chief executive officer and president of N.E.W.
 
The Altoona Blair County Development Corp. (ABCD Corp.) worked with N.E.W. to garner funding from the Department of Community and Economic Development (DCED) for the new enterprise.
 
N.E.W. was responsible for creating a work-at-home training center in Altoona that has provided over 60 jobs in the area.
 
 

Shireen Dee is a contributing editor for TMCnet. To read more of Shireen's articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

How A Complaining Customer Can Be Your New Best Friend

It's the kind of thing that's seldom thought of, particularly in the customer service field. There's a great opportunity in every complaining customer to make a new friend for the business, one that follows the brand, one that's willing to offer powerful word of mouth advertising, and one that's willing to stick with a business for life. But like all opportunities, it takes effort and diligence to realize, and there are some techniques to remember in order to turn that complaining customer into … [ Read More ]
07/30/2014

eGain Signs Definitive Agreement to Acquire Exony

eGain, a provider of customer engagement solutions, is soon to acquire Exony Limited, an innovative contact center software provider. [ Read More ]
07/30/2014

UK Businesses Ignore Social Media Potential

Social Media is a very important form of communication in this digital age. Worldwide, people interact and socialize on platforms such a Facebook and Twitter each day. Strangely enough, many of companies, at least those in UK, have not woken up to the potential of social media communication, according to a report published by Webhelp UK. [ Read More ]
07/30/2014

Sitel Makes Presence Known in Global Customer Care BPO Space with Top ISG Ranking

Sitel, a company that handles outsourced customer services for some of the world's top brands, has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG). [ Read More ]
07/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!