Contact Center Solutions Featured Article

New Call Center to Bring Hundreds of Jobs

February 06, 2009

Governor Edward G. Rendell recently announced that the launch of a new call center will supply around 481 jobs in Blair County. The new call center will be for a national company, N.E.W. Customer Service Companies, and is scheduled to open in spring.
 
“At a time when many companies are closing their doors or laying off workers, N.E.W.'s decision to bring 481 jobs to Blair County is especially great news. Even in this economy, we cannot simply hope things improve - we must actively invest in quality projects that create jobs in Pennsylvania and leverage private sector investment,” said Governor Edward G. Rendell.
 
"We need to continue making critically needed investments in good, job-creating projects that will put people to work and strengthen our communities. We need to rebuild our infrastructure, develop more 'green' energy that will secure our energy independence, and educate our citizens so they can find a job more easily and compete in the global economy."
 
N.E.W. Customer Service Companies Inc., a provider of extended-services and buyer-protection plans, will open a new call center in what used to be the Martin's Store at the Ivyside Plaza on 25th Avenue, Altoona. This enterprise will be the company’s 11th call center in the U.S. and is expected to handle incoming calls for the company’s retail customers.
 
"N.E.W.'s continued growth and success has made it necessary to expand the company's contact center operations," said Tony Nader, chief executive officer and president of N.E.W.
 
The Altoona Blair County Development Corp. (ABCD Corp.) worked with N.E.W. to garner funding from the Department of Community and Economic Development (DCED) for the new enterprise.
 
N.E.W. was responsible for creating a work-at-home training center in Altoona that has provided over 60 jobs in the area.
 
 

Shireen Dee is a contributing editor for TMCnet. To read more of Shireen's articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!