The resurgence of the contact center market, especially in the United States has led to more and more companies leaning on contact center software to help them manage their business. While there are literally dozens of different solutions out there, all geared towards helping one kind of contact center or another, there are few that stand out among the ever-growing crowd. Support.com is one firm that is indeed standing out from the crowd thanks to its cloud-based Nexus platform. TMC just named that particular platform its 2015 CUSTOMER Contact Center Technology Award winner.
This is the 10th annual Contact Center Technology Award that is presented by CUSTOMER magazine that is set out to name the very best of vendors and technological providers that have brought software technologies that go above and beyond when it comes to innovators, thought leaders and market movers in the contact center and customer care and satisfaction markets.
Nexus has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” Rich Tehrani, CEO, of TMC said in a recent release.
The Nexus platform won the award by being among the best at what it does. In this case, the solution is one that allows support teams to optimize their delivery of service thanks to a kind of step-by-step guidance. The company also brings a level of automation that makes it easier for operators and customers alike to go through the process when they are contact centers that are using this particular software. The program also has a huge level of interaction analytics that can be accessed by management and operators alike in order to figure out what’s working and what’s not when it comes to make sure the customers have a high satisfaction level. The automation has a guided-path, drag and drop interface that allows companies to fine tune their contact center software solutions without needing to contract an IT professional.
All of this is why Nexus received the recognition.