Hinduja Global Solutions Limited (HGS), a company that offers customer relationship and business process management solutions, recently announced that it scored highly on all parameters related to buyer satisfaction in Everest Group’s annual report on the Contact Center Outsourcing (CCO) - Service Provider Landscape with PEAK Matrix Assessment 2014. HGS has also been positioned as a "Major Contender" in Everest Group's 2014 PEAK Matrix assessment.
"We are extremely happy to be a part of the CCO Service Provider Landscape by Everest Group,” said Partha DeSarkar, CEO at HGS. “Being a Major Contender in the PEAK Matrix shows that we have been steadily growing and building our presence in major markets across the world. Also, our high ranking in buyer satisfaction is evidence of our unswerving focus on customer centricity. HGS has always believed in building strong customer relationships that have lasted for decades. Customers want to work with us because of the value we provide and this has been an instrumental force in making HGS a global brand today."
HGS has a global footprint across North America, Latin America, Europe, Asia and Africa. The company’s contact center solutions, back office transaction processing services, domain analytics and process consulting solutions combine operational excellence with functional expertise. HGS currently serves 139 clients (excluding payroll processing clients) across sectors like Healthcare & Insurance, Banking & Financial Services, Consumer Products, and Telecommunications, Technology & Media.
Katrina Menzigian, Vice President, Research, Everest Group also said, "HGS is clearly committed to building a strong and competitive contact center outsourcing business. Everest Group believes HGS is well-positioned to grow as a CCO provider as this dynamic market continues to evolve."
In related news, Hinduja Global Solutions recently announced the appointment of Matthew Vallance as CEO for Europe. To be based out of HGS' European headquarters in West London. Vallance's priority will be to leverage the existing platform to develop a strategy to drive HGS' growth in the region and further enhance the scope of the company's services.