transcosmos, inc. will soon offers an internally developed contact center solution called Contact-Link, with enhanced SMS (Short Message Service) features.
Since its inception, transcosmos has been providing overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solutions or as combined services to its corporate clients. The company has been focusing on offering effective customer contact solutions that will enhance brand loyalty and improve profitability for its clients.
With the introduction of the Contact-Link solution, transcosmos aims to offer two way communications for contact center’s correspondences via phone, email, websites and SMS.
This enhanced SMS features will help contact centers to comprehend effective inbound/outbound communications and also achieve uniformed management of correspondence history with customers. Contact-Link comes with many business templates based on transcosmos’ operational excellence, and can respond to clients’ requests when launched.
Also, transcosmos analytics, a subsidiary of transcosmos, which specializes in conducting research and analysis, is in charge of conducting a score based on customer attributes and activity history to help identify high-accuracy target. Cost-effectively, this method enables improvement in efficacy and efficiency of business measures as well.
Additionally, transcosmos is built with additional capability to respond to a huge increase in inbound inquiries by utilizing contact centers throughout the country. The company is currently endorsing the use of Contact-Link to clients who have implemented contact center services to reach 100 users in FY 2014.
In related news, transcosmos was recently ranked first place (based on its 2013 annual sales) in the Asia/Pacific and Japan region based on total software revenue for 2013 by major IT advisory company, Gartner, Inc. This is the third consecutive win for the company.