Financial Partners Credit Union (FPCU) has recently deployed NCR Interactive Teller, to enable its members to bank with a live video teller, while conducting up to 95 percent of typical teller transactions.
According to Financial Partners Credit Union, it is one of the first financial institutions to make use of the new interactive, remote video software to bring teller services in the greater Los Angeles area and improve the customer experience. The Credit Union worked together with NCR Corporation and FTSI, to introduce their first NCR Interactive Teller at their branch in Downey, Calif., last month.
NCR Interactive Teller enables banks and other financial institutions to offer customers the benefits of both self-service video banking and the branch experience in one solution, closing the “intimacy gap.” It combines video banking collaboration and remote transaction processing banking technology embedded within the ATM to give customer the choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction.
Nader Moghaddam, CEO of FPCU said that their organization has been working toward branch transformation since 2008 with their improved website, mobile banking, phone automation, new ATMs, paperless smart branches, and now Interactive Teller.
“As leaders in adopting new technologies to serve our customers more effectively, we are committed to bringing our customers personalized service in more locations in a consistent manner though the implementation of the new Interactive Teller,” Moghaddam added.
Also, the video collaboration and transaction processing promises to bring down operating costs by integrating tellers across multiple branches, while still connecting members and tellers in a face to face, highly personal engagement.
“Financial institutions throughout North America are recognizing the exceptional service they can provide their members and customers through Interactive Teller,” said Jed Taylor, vice president and general manager of NCR Interactive Services.
According to Taylor, through longer teller-service hours and deeper interactions, Interactive Teller can help financial institutions efficiently bring more services and a better experience to their customers – without losing the human touch.
This new deployment is helping FPCU’s branch employees concentrate on member-facing activities and build good relationship with its members.