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The Oracle Applications Users Group (OAUG), the world’s largest knowledgebase for Oracle Applications users, has announced the founding and launch of the OAUG CRM Connect Special Interest Group (SIG).

This new group was formed in an effort to accommodate users of all Oracle-owned customer relationship management (CRM) applications as well as to facilitate communications between the CRM user community and Oracle.

The SIG is positioned to represent OAUG’s commitment to continually serve the broader CRM community, such as PeopleSoft Enterprise, Siebel CRM and Oracle E-Business Suite users. The CRM Connect SIG is led by Nimish Shah, staff director of IEEE, and Robin Walker, managing partner of Caliber Services, LLC.

Relying on support and active participation from Oracle, the OAUG CRM Connect SIG provides educational Webinars, speakers and support for regional and industry meetings.

The group also provides a platform for interacting with other CRM users as well as opportunities for dialogue with Oracle associates about issues such as product development, quality and support.

Oracle will participate in the two-part CRM Connect SIG meeting on behalf of the members of the CRM Connect SIG. The meeting is set to take place at Oracle OpenWorld 2008 on Sunday, September 21, at 11 a.m. to 12 p.m. and 1 p.m. to 2 p.m. in room 3001 at the Moscone Center.

“The new CRM Connect SIG reflects the expansion of the Oracle CRM community as additional product families have been added to Oracle’s product portfolio and offers a way to expand the traditional scope of networking and educational opportunities the OAUG can provide CRM users,” said Jan Wagner, president of the OAUG.

 

Those interested in joining the new CRM Connect SIG should contact Regina Robuck, OAUG manager of affiliate communities, at [email protected], or Nimish Shah and Robin Walker, founding members of the CRM Connect SIG, at [email protected] and [email protected]. Visit http://crmconnect.org for more information.

The OAUG is an organization that serves as an advocate to Oracle for companies worldwide, serving users of more than 65 Oracle Applications products, including Fusion, E-Business Suite, PeopleSoft, Agile, Hyperion, Oracle Retail, Oracle Communications, Siebel and others.

The organization provides users with education, networking and support via a wide range of activities and forums including conferences, publications, special interest groups, online communities and the Knowledge Factory, a community-driven knowledge resource for Oracle Applications users.

Oracle is a company that provides a variety of powerful solutions that can deliver enhanced operations, productivity and efficiency to the enterprise – if used correctly. It is in the application that sometimes a company can flounder.

 

In such situations, the OAUG provides a valuable resource for companies to learn how to best leverage their Oracle investments to maximize their value and the environment. This latest group will help to further drive this support and interaction to allow more users to gain optimal value and use from their Oracle solutions.