Oracle is helping utilities to improve their customer experience by releasing solutions with new business features.
Utilities want to improve the customer experience and leverage solutions to improve multi-channel communications, 24/7 access to information and personalized service for customers. Oracle recognizes these goals and has provided new releases for the company’s:
“Oracle Utilities end-to-end product suite enables us to offer customers the best possible experience, achieve strategic goals and continues to pay dividends over and above our original projected return on investment," said Jan Ferro, enterprise application strategist, Green Mountain Power.
Utilities can better manage the entire lifecycle by leveraging Oracle Utilities Customer Care and Billing 2.4 Service Pack 1 as it provides an end to end process management for segmenting and targeting customers for specific programs or services. Embedded analytics included in the solution enable utilities to measure program success and alter existing programs to achieve the desired results.
The release of Oracle Utilities Meter Data Management 2.1 Service Pack 2 is designed to work with Oracle Utilities Customer Self Service to enable utilities to aggregate and compare usage across accounts. This solution provides near real-time access to detailed usage data, including over-lay options, which can help reduce bills as customers make more informed decisions regarding their energy use.
Utilities can leverage Oracle Utilities Customer Self Service 2.1 Service Pack 1 that provides customers with mobile access to their accounts via smart phone browsers, mobile applications or a web site. And, utilities can create their own mobile application and enable customers to view bills, make payments and view and/or report outages.
Oracle is also offering Oracle Utilities Mobile Workforce Management 2.2 that helps utilities to manage, automate and gain more visibility into their field work.
“Oracle Utilities is committed to supporting utilities with innovative solutions that meet their business needs now and into the future,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.
The fact that Oracle has simultaneously released enhancements that touch almost every aspect of utility data capture and analysis and customer interactions illustrates the commitment cited by Mr. Smith to the many stakeholders in the production and consumption of electric power, combining operational efficiencies with better customer experiences.