Contact Center Solutions Featured Article

Drishti-Soft Solutions, a provider of Contact Center Software and Enterprise Communications Applications has announced the launch of fully featured IP-PBX technology in India for free.

 

Enterprises can avail this full-featured IP-PBX offering at a minimal installation charge and hardware cost.

 

Drishti says that its main focus is to offer this product to enterprises in the SMB segment. Built on open-source asterisk application, IP-PBX offers next generation call management features such as auto attendant, voicemail, email integration, call conferencing, call recording, IVR, call presence, Day / Night, follow me, SIP / ZAP extensions, and graphical reports. The application is easy to install and simple to manage.

 

Multiple-branch Connectivity, Ring Groups, Phone Features (Call Waiting, Do-not-disturb), Low Cost of ownership, TDM as well as VoIP networks are the other add on features of the IP-PBX.

 

Drishti says it becomes an additional advantage as IP-PBX offers more flexibility which can scale more than 2000 extension seamlessly and can be integrated with third party PBX, speech engines and even applications like CRM.

 

"The developed nations have pioneered in improving customer experience by adapting IP-PBX and use of applications like Voicemail, Follow-me, Conferencing, Auto-Attendant, and Operator-Panel. The IP-PBX has already taken over the traditional PBX in the west and is growing fast. We believe that Enterprises in India today serve global needs and compete globally. Thus there is need of Communication Systems that put them ahead in this race, but are affordable at the same time. Drishti intends to bridge this gap by bringing a highly reliable, feature rich solution to the Indian enterprises. FreePBX offering from Drishti is a step forward in this direction. We will be going to the market through channels with local support available in all major cities," said Sachin Bhatia, co-founder and VP, Business Development at Drishti.

 

According to Drishti, enterprises can migrate from traditional PBX to the next-generation IP-PBX in an easy and cost effective way. The application uses Digium cards, Xorcom's USB Channel bank or media-gateways as per need and is based on Asterisk Open source. Apart from the functionalities and benefits of the conventional PBX, the enterprises can enjoy the additional advantages of VoIP telephony and can inter-connect their offices for free calls. They can easily integrate it with any combination of analog, IP or soft phones.

 

Drishti ‘s says that its contact center and enterprise communication solutions are designed to maximum the ROI (Return on Investment) of call centers and enterprises through high up-time and low TCO (Total Cost of Ownership), along with short implementation & customization cycles. Drishti is headquartered in Gurgaon, India and has multiple regional offices in India (Bangalore, Pune, Kolkata) & Philippines.

 

Drishti is currently building Communications technologies for the next-generation Enterprises, empowering them to manage their needs to dynamically manage business processes, interactions, and workforce and service levels on emerging unified communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration).