Contact Center Solutions Featured Article

Phonamations Shows How to Make On-hold Time More Valuable

March 19, 2014

On-hold messages and other phone voice content are among the important ways to build trust in your business, as well as encourage more sales. One company, Phonamations from Lakewood, N.J., is on the cutting edge of the growing field.

It provides customized on-hold message systems with professional quality messages and easy to follow voice prompts. The company prides itself on using top digital equipment, voice talent and content writers. Their goals include entertaining, informing and transforming callers into customers.  Their offerings also include greetings, directories, IVR recordings, announcements, and multi- language prompts. Messaging equipment includes digital playback devices.

“Clients many times … are hesitant – why do they need it,” Phonamations’ Eli Tenenbaum told Jennifer Terentiuk, marketing director at TMC, during ITEXPO (News - Alert) Miami. “But once they sign up and have the experience and see the improvement – they need the product. They need the service tomorrow.”

During the ITEXPO trade show, many attendees stopped at the Phonamations booth where they put on headphones or picked up a phone to listen to the kind of audio content the company offers.  Tenenbaum said the response from the attendees was “phenomenal.”

One benefit with products and services from Phonamations is that customers can let Phonamations handle all of the effort to provide professional greetings and on-hold audio content. “Phonamations is on top of the process from A to Z. And it’s zero staff involvement, zero client involvement whatsoever,” said Jay Tesser, a specialist with the company.

Currently, the company is offering a special for on-hold monthly packages through the on-hold lease program. Participants get complete benefits associated with on-hold marketing offerings, but find they have a lower initial investment. Monthly payments are lower, too. And, like its other offerings, customers do not need any special equipment or servicing, with Phonamations taking care of these needs.




Edited by Alisen Downey

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