Contact Center Solutions Featured Article

Phonamations Shows How to Make On-hold Time More Valuable

March 19, 2014

On-hold messages and other phone voice content are among the important ways to build trust in your business, as well as encourage more sales. One company, Phonamations from Lakewood, N.J., is on the cutting edge of the growing field.

It provides customized on-hold message systems with professional quality messages and easy to follow voice prompts. The company prides itself on using top digital equipment, voice talent and content writers. Their goals include entertaining, informing and transforming callers into customers.  Their offerings also include greetings, directories, IVR recordings, announcements, and multi- language prompts. Messaging equipment includes digital playback devices.

“Clients many times … are hesitant – why do they need it,” Phonamations’ Eli Tenenbaum told Jennifer Terentiuk, marketing director at TMC, during ITEXPO (News - Alert) Miami. “But once they sign up and have the experience and see the improvement – they need the product. They need the service tomorrow.”

During the ITEXPO trade show, many attendees stopped at the Phonamations booth where they put on headphones or picked up a phone to listen to the kind of audio content the company offers.  Tenenbaum said the response from the attendees was “phenomenal.”

One benefit with products and services from Phonamations is that customers can let Phonamations handle all of the effort to provide professional greetings and on-hold audio content. “Phonamations is on top of the process from A to Z. And it’s zero staff involvement, zero client involvement whatsoever,” said Jay Tesser, a specialist with the company.

Currently, the company is offering a special for on-hold monthly packages through the on-hold lease program. Participants get complete benefits associated with on-hold marketing offerings, but find they have a lower initial investment. Monthly payments are lower, too. And, like its other offerings, customers do not need any special equipment or servicing, with Phonamations taking care of these needs.




Edited by Alisen Downey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!