Contact Center Solutions Featured Article

Phonamations Shows How to Make On-hold Time More Valuable

March 19, 2014

On-hold messages and other phone voice content are among the important ways to build trust in your business, as well as encourage more sales. One company, Phonamations from Lakewood, N.J., is on the cutting edge of the growing field.

It provides customized on-hold message systems with professional quality messages and easy to follow voice prompts. The company prides itself on using top digital equipment, voice talent and content writers. Their goals include entertaining, informing and transforming callers into customers.  Their offerings also include greetings, directories, IVR recordings, announcements, and multi- language prompts. Messaging equipment includes digital playback devices.

“Clients many times … are hesitant – why do they need it,” Phonamations’ Eli Tenenbaum told Jennifer Terentiuk, marketing director at TMC, during ITEXPO (News - Alert) Miami. “But once they sign up and have the experience and see the improvement – they need the product. They need the service tomorrow.”

During the ITEXPO trade show, many attendees stopped at the Phonamations booth where they put on headphones or picked up a phone to listen to the kind of audio content the company offers.  Tenenbaum said the response from the attendees was “phenomenal.”

One benefit with products and services from Phonamations is that customers can let Phonamations handle all of the effort to provide professional greetings and on-hold audio content. “Phonamations is on top of the process from A to Z. And it’s zero staff involvement, zero client involvement whatsoever,” said Jay Tesser, a specialist with the company.

Currently, the company is offering a special for on-hold monthly packages through the on-hold lease program. Participants get complete benefits associated with on-hold marketing offerings, but find they have a lower initial investment. Monthly payments are lower, too. And, like its other offerings, customers do not need any special equipment or servicing, with Phonamations taking care of these needs.




Edited by Alisen Downey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Putting the 'I' in IVR with Virtual Assistants

There are countless reasons for calling customer service centers. Too often, the result is a virtual interaction that multiplies the negative experience with the brand and gives IVR a bad name. [ Read More ]
10/22/2014

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!