Contact Center Solutions Featured Article

Phonamations Shows How to Make On-hold Time More Valuable

March 19, 2014

On-hold messages and other phone voice content are among the important ways to build trust in your business, as well as encourage more sales. One company, Phonamations from Lakewood, N.J., is on the cutting edge of the growing field.

It provides customized on-hold message systems with professional quality messages and easy to follow voice prompts. The company prides itself on using top digital equipment, voice talent and content writers. Their goals include entertaining, informing and transforming callers into customers.  Their offerings also include greetings, directories, IVR recordings, announcements, and multi- language prompts. Messaging equipment includes digital playback devices.

“Clients many times … are hesitant – why do they need it,” Phonamations’ Eli Tenenbaum told Jennifer Terentiuk, marketing director at TMC, during ITEXPO (News - Alert) Miami. “But once they sign up and have the experience and see the improvement – they need the product. They need the service tomorrow.”

During the ITEXPO trade show, many attendees stopped at the Phonamations booth where they put on headphones or picked up a phone to listen to the kind of audio content the company offers.  Tenenbaum said the response from the attendees was “phenomenal.”

One benefit with products and services from Phonamations is that customers can let Phonamations handle all of the effort to provide professional greetings and on-hold audio content. “Phonamations is on top of the process from A to Z. And it’s zero staff involvement, zero client involvement whatsoever,” said Jay Tesser, a specialist with the company.

Currently, the company is offering a special for on-hold monthly packages through the on-hold lease program. Participants get complete benefits associated with on-hold marketing offerings, but find they have a lower initial investment. Monthly payments are lower, too. And, like its other offerings, customers do not need any special equipment or servicing, with Phonamations taking care of these needs.




Edited by Alisen Downey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!