TeleTech Holdings Inc announced that it has once again been placed in the leadership position in Gartner’s Magic Quadrant report. This is the fourth consecutive time that TeleTech has been featured in the Leader’s quadrant for Customer Management (CM) Contact Center Business Process Outsourcing (BPO). The report published by Gartner acknowledges TeleTech’s completeness of vision and ability to execute that vision successfully, in accordance with the evaluation criteria set forth by Gartner for the CM Contact Center BPO sector.
TeleTech Holdings Inc. provides technology-enabled customer engagement services and solutions with more than 40,000 professionals, with support in more than 50 languages. The company’s integrated platform effectively consolidates strategy, analytics, systems integration, process, operations and technology to deliver unparalleled customer experience.
Ken Tuchman, chairman and CEO at TeleTech, remarked on the company’s recent achievement, saying, “We are all proud to be included in the Gartner Leaders quadrant for the fourth straight year. TeleTech is committed to a simple vision: empower companies to transform into customer experience leaders in their industries. In an increasingly commoditized and social global landscape, we have proven time and again that a quality customer relationship is the critical differentiator that not only generates more business, but also increases the economic value of the individual customer.”
The Gartner report recognizes organizations that offer CM Contact Center BPO services through an in-depth analysis of the business models, pricing structure and service delivery capabilities of leading players in the industry. The report also analyzes the current trends in the contact center industry by studying the various requirements, types of interactions and leading architecture that define the progress of the industry. The leadership position secured by TeleTech acknowledges the company’s ability to understand the emerging industry trends and its capability to develop competencies for fortifying its leadership position in the market, in line with the changing trends in customer needs.
Tuchman also spoke about being consistently featured in Gartner’s quadrant. He said, “We are honored to be recognized by Gartner once again, and will continue to invest in and optimize the comprehensive consulting, technology, care and growth services that we offer across many industries, and throughout the customer lifecycle.”