Indosoft has invested many years in developing its contact center software, Question-Suite. Now, the company is appointing partners that can explore new markets for this software.
Recently, the company added Voiceware Communicaciones Solutions, S.A. as an exclusive partner reseller of Q-Suite in Spain and Portugal. Adding Q-Suite in its portfolio will help Voiceware Communicaciones Solutions provide both premises-based contact center solutions and cloud-based multi-tenant managed services.
Indosoft has years of experience in deploying and supporting Q-Suite in various countries. Voiceware Communicaciones provides contact center solutions and helps clients in improving their communications. The company has been mostly active in Spain and Portugal.
Q-Suite 5.7 supports full-featured Call Center ACD and enables advanced features on this solution. This is ideal for modern day contact centers looking for new technologies to reach their goals. The features provided include queue priority, skills-based routing, real-time wallboards, predictive dialer, historical reporting and integration to workforce management software.
Q-Suite with in-built ACD provides advanced features Web-based agent, admin screens and comprehensive API. This enables clients to modify the available features according to their needs.
“We welcome Voiceware Communicaciones as our exclusive partner reseller for Spain and Portugal,” said Gabe Bourque, CEO at Indosoft Inc. “We are excited to support them in their endeavor to offer a superior service for hosted and premise based contact centers. Q-Suite 5.7 is an unified multi-tenant contact center ACD that allows managed and hosted service providers the ability to theme "look and feel" as well as provide tools like the Visual IVR builder and the agent customer interaction Script Builder to manage the contact center setup.”
Recently, the company added support for languages with right-to-left writing systems. This facility was provided in its latest release of Q-Suite 5.7. Apart from this, the company also provided other features such as RTL support in this version.