Call centers are an integral part of any company’s business strategy. It always helps if you have a responsive, efficient call center taking care of your customers.
AnswerNow, a call center solutions provider, has won the ATSI 2013 Award of Excellence. This is the seventh consecutive year the company has won this award.
Every year, the Association of TeleServices International (ATSI), the industry's Trade Association, issues awards for providers of telecommunications and call center services. To keep the selection process transparent, ATSI appoints independent judges to evaluate message services over a period of six months.
According to the company, “The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients.” To get the coveted ATSI Award of Excellence, the company needs to score more than 80 percent in all fields. The awards have been given out for 17 years now.
The company offers a blend of competence and a friendly personality to represent any company. Since customer satisfaction a major component for success for any company, an effective customer communication system is essential in these days of severe competition.
“The Award of Excellence allows the participating companies to benchmark their customer focused culture and processes against proven standards of excellence. Winning the award brings industry and community recognition to our members' call center staff for their valued commitment and dedication. Although winning the award is an honor, all participating companies are winners! The feedback received is a valuable component to their continual commitment of providing a world class customer service experience with every interaction performed on behalf of their clients," said ATSI President Maryann Wetmore.
Apart from helping other companies provide improved customer communications, the company is also focused on improving its own customer experience. Recently, the company introduced a new website to improve site functionality, navigation, search capabilities and social media connections.