The main industry problems are linked to human capital management. Though many industries are evolving with technology, there are still large gaps in the Human Resources area. Fortunately, businesses are conscious of this problem and are realizing that it is fundamental to invest in human capital to achieve the much sought after wellness in the workplace.
Towards this, HR software company PlayVox signed a partnership agreement with the Colombian Association of Contact Centers and BPO to enable Colombian Contact Center service providers who are part of the association to adopt the best talent management practices through the PlayVox platform.
''PlayVox has been designed to help the Contact center industry resolve the four main problems that afflict human capital: Absenteeism, turnover, Agent commitment and low performance levels,'' Oscar Giraldo, co-founder and chief executive officer of PlayVox said in a statement.
PlayVox is a free collaboration platform designed to manage and motivate people at call centers. The PlayVox Contact Center management model called L.C.P. (Learning, Coaching and Performance). This can be adopted by different companies and complement the COPC model or you can introduce the PlayVox L.C.P. model as a management method.
''In this way they can improve the quality, motivation and performance of employees in the sector, generating a positive impact in the competitive Contact Center industry in Colombian and benefit all stakeholders,'' Ana Karina Quessep, executive director of the Colombian Association of Contact Centers and BPO said in a statement.
The Colombian Association of Contact Centers and BPO is an association incorporated by a group of entrepreneurs with the aim to promote, represent and protect the interests of its members, contributing to strengthening the contact center industry.