Altitude Software, a provider of unified customer interaction products, and Teligent, a telecommunications solutions company, recently partnered up with the goal of bringing Altitude Software's solutions into the Russian market via Teligent.
Teligent is part of the European IT consulting group called Devoteam. This group specializes in information system infrastructures and telecommunications. Teligent's role is to provide and make telecommunications solutions for fixed, mobile, and IP networks particularly catering to large operators. From 2005 until now, the company has had success in distributing its software to major telecommunications companies like Deutsche Telekom, TransTeleCom, MegaFon, MTS, and British Telecom (BT). Because of its new partnership with Altitude Software, it will now also offer its partner's customer interaction management suite of products.
Konstantin Levchin, chairman of the board in Teligent, said, “We strongly believe that contact center technology and products will be rapidly progressing in-sync with ICT evolution. This evolution will help companies to better manage new media and multiple channels, and allow for a greater focus on business processes and needs, rather than technological issues. Altitude Software solutions enable this transition and have a great track record in leading companies in key markets worldwide.”
Laurent Detournay, VP of the northern, central, and eastern European divisions of Altitude Software, added his own comments: “The ability of Altitude uCI to seamlessly integrate with both front- and back-office solutions is a key factor to build efficient contact centers and drastically improve customer experience. This partnership with an important local player such as Devoteam Teligent opens new perspectives, and we look forward to jointly address the needs of leading companies in the Russian market.”
Altitude Software's product makes for a very robust solution that would monitor all customer interactions. It basically conjoins every contact point within an organization in a way that can be run on any platform.