Contact Center Solutions Featured Article

Envox Worldwide, a provider of IP-based voice solutions, today said that Envox CT Connect 7 is compliant with the IP Office 4.1 contact center solution from Avaya, a provider of business communications applications, systems and services.

 

This solution, according to company officials, enables the development and deployment of voice self-service, contact center and unified communications solutions for IP and TDM networks by providing out-of-the-box integration IP communications systems, Automatic Call Distribution (ACD) and IP communication environments.

 

Also, Envox CT Connect offers support for industry-standard hardware, operating systems, network services and call control programming interfaces such as C, C++ and Web services.

 

Officials explained that Envox CT Connect enables value added resellers, system integrators and application developers to integrate intelligent call control features into existing business applications.

 

Leo Casey, president and CEO at Envox Worldwide, claimed that Envox CT Connect is one of the “world's leading CTI software products” and customers have been using it in combination with Avaya switches with great success.

 

He also said that this compliance rating from Avaya is proof of the continued efforts by both organizations to create “best-in-class” contact center solutions.

 

Envox Worldwide is a member of the Avaya DevConnect Program which is an initiative to develop, market, and sell third-party products that interoperate with Avaya technology.

 

As a Gold member of the program, Envox Worldwide is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J.

 

At Lincroft, officials said that a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant.

 

According to Avaya, this ensures that businesses can add “best-in-class” capabilities to their networks without having to replace their existing infrastructure, speeding deployment of new applications and reducing both network complexity and implementation costs.

 

“By offering compliance testing to the many innovative companies like Envox who are members of our DevConnect Program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances at Avaya.