Philadelphia Insurance Companies (PHLY), a member of the Tokio Marine Group, has recently been honored with two 2013 Confirmit ACE (Achievement in Customer Excellence) awards.
Since its inception in 1962, PHLY designs, markets and underwrites commercial property, casualty and professional liability insurance products incorporating value-added coverage and services for select industries.
The company won the Confirmit ACE awards for its Contact Center and Claims service for demonstrating an outstanding achievement in customer satisfaction, employee satisfaction and partner satisfaction.
"Honors like this recognize the hard work of so many PHLY employees and support our commitment to service excellence," said PHLY's vice president of Customer Service Seth Hall. "Our commitment to providing exceptional service helps us stand out in the insurance industry and is reflected in our 95.4 percent overall customer service satisfaction rating."
In addition to these recognitions, PHLY commercial lines insurance subsidiaries have also won "A++" (Superior) rating by A.M. Best Company and "A+" for counterparty credit and financial strength by Standard & Poor's, is nationally recognized as a member of Ward's Top 50 and National Underwriter's Top 100.
"We are delighted to recognize Philadelphia Insurance as a customer excellence leader," said Henning Hansen, president and CEO of Confirmit. "The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner PHLY clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives."
Philadelphia Insurance Companies has 45 offices strategically located across the United States to provide superior service.