Contact Center Solutions Featured Article

Concentric Partners with LiveOps

December 17, 2012

LiveOps (News - Alert) specializes in cloud contact center and customer service solutions. Through its Strategic Alliance Partner program, the company is empowering its partners with the tools and support needed to successfully deliver cloud contact center solutions to its customers, along with the reward for higher levels of revenue and commitment to LiveOps.

The newest member in this program is Concentric (News - Alert) Cloud Solutions, an XO Communications company, offering businesses advanced cloud-based computing, content acceleration and cloud voice solutions.

Concentric claims to have achieved a 25-percent growth rate in the past quarter as a LiveOps Strategic Alliance Partner.

The combined Concentric and LiveOps solution is noted to deliver the ability to quickly enable multiple communications channels, including voice, chat, e-mail and social media on a single platform.

Added to this, the flexibility of a cloud contact center is noted to enable organizations with the power to scale up or down quickly to address near real-time business demands. Companies can also quickly deploy valuable contact center applications such as cloud-based screen recording, call flow authoring, and multichannel and social media capabilities – and have the ability to provision state-of-the-art functionalities to a distributed workforce.

“Congratulations to Concentric on their success. Not only are they a valuable Strategic Alliance Partner to LiveOps in North America, but also with their integration capabilities they significantly enhance our product set. Concentric is a great example of the positive outcome that can result from being a dynamically engaged partner with us,” Vasili Triant, senior vice president of Cloud Application Sales, LiveOps, said in a statement.

“Today’s news continues to support the prediction we made recently that 2012 will be the year that cloud became a standard alternative to costly on-premise solutions. We look forward to many more celebratory quarters with Concentric,” Triant added.

LiveOps has been organized and committed to helping its Strategic Alliance Partners succeed. Together, LiveOps and Concentric have been able to develop unique integrated solutions that add value to our customers’ business operations.

The joint Concentric and LiveOps offering enables them to offer a great customer experience.

“Partnering with LiveOps has enabled us to round out our cloud portfolio of solutions,” stated Peter Papavasiliou, chief marketing officer for Concentric Cloud Solutions.

LiveOps has also opened a new data center in Singapore to better serve the needs of its growing multinational customer base and global partner network. Earlier this year, when LiveOps announced the opening of its EMEA data center in the U.K., it announced plans to provide an APAC data center by year’s end as well.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

E-value International to Launch in Thriving Romanian Contact Center Market

According to a recent article published by The Diplomat, E-value International (EI) has opened a call center in Romania. The new facility is the latest addition to a growing contact center market in the country. [ Read More ]
03/31/2015

Satmetrix Finds Costco, USAA, Amazon.com and Apple Rank Highest for Customer Loyalty

Obviously one of the most important metrics for answering the question, "so how are we doing?" when it comes to providing compelling customer experiences is customer loyalty. In fact, measuring customer loyalty in general and against competitors is critical. In a world where alternatives are always a click away, and where customer acquisition costs are much higher than retaining existing ones, reducing churn and having permission to upsell is huge. [ Read More ]
03/31/2015

Report: Customer Service a Primary Concern for Consumers, Businesses

In the latest report from The Economist Intelligence Unit, "Creating a seamless retail customer experience," it asked consumers what exactly they want in their customer service and asked companies how they felt they deliver positive service through new technologies. [ Read More ]
03/30/2015

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!