Contact Center Solutions Featured Article

Concentric Partners with LiveOps

December 17, 2012

LiveOps (News - Alert) specializes in cloud contact center and customer service solutions. Through its Strategic Alliance Partner program, the company is empowering its partners with the tools and support needed to successfully deliver cloud contact center solutions to its customers, along with the reward for higher levels of revenue and commitment to LiveOps.

The newest member in this program is Concentric (News - Alert) Cloud Solutions, an XO Communications company, offering businesses advanced cloud-based computing, content acceleration and cloud voice solutions.

Concentric claims to have achieved a 25-percent growth rate in the past quarter as a LiveOps Strategic Alliance Partner.

The combined Concentric and LiveOps solution is noted to deliver the ability to quickly enable multiple communications channels, including voice, chat, e-mail and social media on a single platform.

Added to this, the flexibility of a cloud contact center is noted to enable organizations with the power to scale up or down quickly to address near real-time business demands. Companies can also quickly deploy valuable contact center applications such as cloud-based screen recording, call flow authoring, and multichannel and social media capabilities – and have the ability to provision state-of-the-art functionalities to a distributed workforce.

“Congratulations to Concentric on their success. Not only are they a valuable Strategic Alliance Partner to LiveOps in North America, but also with their integration capabilities they significantly enhance our product set. Concentric is a great example of the positive outcome that can result from being a dynamically engaged partner with us,” Vasili Triant, senior vice president of Cloud Application Sales, LiveOps, said in a statement.

“Today’s news continues to support the prediction we made recently that 2012 will be the year that cloud became a standard alternative to costly on-premise solutions. We look forward to many more celebratory quarters with Concentric,” Triant added.

LiveOps has been organized and committed to helping its Strategic Alliance Partners succeed. Together, LiveOps and Concentric have been able to develop unique integrated solutions that add value to our customers’ business operations.

The joint Concentric and LiveOps offering enables them to offer a great customer experience.

“Partnering with LiveOps has enabled us to round out our cloud portfolio of solutions,” stated Peter Papavasiliou, chief marketing officer for Concentric Cloud Solutions.

LiveOps has also opened a new data center in Singapore to better serve the needs of its growing multinational customer base and global partner network. Earlier this year, when LiveOps announced the opening of its EMEA data center in the U.K., it announced plans to provide an APAC data center by year’s end as well.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014

Sitel Looking to Add 200 Jobs to Florida Call Center

As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other… [ Read More ]
10/20/2014

TicketNetwork Creates Jobs

TicketNetwork, a ticketing software provider, recently announced that it successfully hosted an open house job fair at its South Windsor headquarters. As per officials from the company, more than 45 applicants participated and 20 percent of them got the offers. Most of the professionals were hired for regular and seasonal inbound sales representative positions in its call center. [ Read More ]
10/20/2014

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!